36
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Karl Storz
Marketing or Exec? Claim Your Free Account
About Karl Storz's Brand
Brand at a Glance
92%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Karl Storz NPS
Karl Storz's Net Promoter Score (NPS) is a 36 with 61% Promoters, 14% Passives, and 25% Detractors. Net Promoter Score tracks whether Karl Storz's customers would recommend using the product based on a scale of -100 to 100.
Karl Storz Overall NPS
| 61% | Promoters |
|---|---|
| 14% | Passives |
| 25% | Detractors |
Karl Storz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 33 | May 2022 | 33 |
Jun 2022 38 | Jun 2022 | 38 |
Dec 2022 43 | Dec 2022 | 43 |
Jan 2023 34 | Jan 2023 | 34 |
May 2023 30 | May 2023 | 30 |
Jun 2023 35 | Jun 2023 | 35 |
Sep 2023 40 | Sep 2023 | 40 |
Oct 2023 34 | Oct 2023 | 34 |
Nov 2023 28 | Nov 2023 | 28 |
Mar 2024 30 | Mar 2024 | 30 |
Apr 2024 33 | Apr 2024 | 33 |
Aug 2024 35 | Aug 2024 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Karl Storz NPS by Gender
Karl Storz's NPS was rated 30 by Male customers on Comparably.
Male
30
Karl Storz's NPS was rated 30 by Male customers on Comparably.
60%
Promoters
10%
Passives
30%
Detractors
Female
N/A
Karl Storz's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Karl Storz NPS by Ethnicity
Karl Storz's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 34 | Other | 34 |
Karl Storz NPS by Usage
Karl Storz's NPS was rated the highest by customers who have used Karl Storz's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Karl Storz Customer Reviews
Out of the 2 Karl Storz customer reviews 1 was positive and 1 was constructive. Karl Storz customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Karl Storz Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Karl Storz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Karl Storz Customer Loyalty Score by Gender
Karl Storz's Customer Loyalty score was rated 91 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Karl Storz.
Male
91%
Yes
Female
N/A
Yes
Karl Storz Customer Loyalty Score by Ethnicity
Karl Storz's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Karl Storz.
100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
Karl Storz Customer Loyalty Score by Usage
Karl Storz's Customer Loyalty score was rated the highest by customers who have used Karl Storz's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Karl Storz Customer Loyalty Score by Industry
Karl Storz's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Karl Storz Product Quality
3.9/5
Karl Storz has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Karl Storz's overall Product Quality score rated by its users and customers.
Karl Storz Product Information
Karl Storz’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Karl Storz's product the highest.
- Website
- https://www.karlstorz.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Karl Storz Product Quality
Karl Storz's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Karl Storz's Product Quality.
Ranked Karl Storz Product Quality the Highest
Ranked Karl Storz Product Quality the Lowest
Karl Storz Product Quality Score by Gender
Karl Storz's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Karl Storz.
Male
4.1/5
Female
N/A
Karl Storz Product Quality Score by Ethnicity
Karl Storz's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Karl Storz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.5 | Other | 3.5 |
Karl Storz Product Quality Score by Usage
Karl Storz's Product Quality score was rated the highest by customers who have used Karl Storz's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Karl Storz Product Quality Score by Industry
Karl Storz's Product Quality score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Karl Storz Pricing
Karl Storz ROI & Value For Money
4/5
Karl Storz has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Karl Storz's overall ROI score rated by its users and customers.
Karl Storz Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Karl Storz ROI
Karl Storz's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Karl Storz's ROI score.
Ranked Karl Storz ROI the Highest
Ranked Karl Storz ROI the Lowest
Karl Storz ROI Score by Gender
Karl Storz's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Karl Storz.
Male
3.9/5
Female
N/A
Karl Storz ROI Score by Ethnicity
Karl Storz's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Karl Storz.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3 | Other | 3 |
Karl Storz ROI Score by Usage
Karl Storz's ROI score was rated the highest by customers who have used Karl Storz's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Karl Storz ROI Score by Industry
Karl Storz's ROI score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Karl Storz Customer Satisfaction (CSAT)
Karl Storz Customer Satisfaction (CSAT) Score
80 / 100
Karl Storz has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
34%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Karl Storz Customer Satisfaction
Karl Storz's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Karl Storz's Customer Satisfaction.
Ranked Karl Storz Customer Satisfaction the Highest
Ranked Karl Storz Customer Satisfaction the Lowest
Karl Storz Customer Satisfaction Score by Gender
Karl Storz's Customer Satisfaction score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Karl Storz.
78 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Karl Storz Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Karl Storz's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Karl Storz.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Karl Storz's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Karl Storz.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Karl Storz Customer Satisfaction Score by Usage
Karl Storz's Customer Satisfaction score was rated the highest by customers who have used Karl Storz's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Karl Storz Customer Satisfaction Score by Industry
Karl Storz's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Karl Storz Customer Satisfaction Score by Industry",
"text": "Karl Storz's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Karl Storz's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Karl Storz Customer Service
4/5
Karl Storz has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Karl Storz's overall Customer Service score rated by its users and customers.
About Karl Storz's Customer Service
Website
https://www.karlstorz.com
Quick Insights into Karl Storz Customer Service
Karl Storz's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Karl Storz's Customer Service score.
Ranked Karl Storz Customer Service the Highest
Ranked Karl Storz Customer Service the Lowest
Karl Storz Customer Service Score by Gender
Karl Storz's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Karl Storz.
Male
4.1/5
Female
N/A
Karl Storz Customer Service Score by Ethnicity
Karl Storz's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Karl Storz.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.1 | Other | 3.1 |
Karl Storz Customer Service Score by Usage
Karl Storz's Customer Service score was rated the highest by customers who have used Karl Storz's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Karl Storz Customer Service Score by Industry
Karl Storz's Customer Service score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Karl Storz as an Employer
4.3/5
Karl Storz has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Karl Storz scored a 36 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Karl Storz would recommend the brand to a friend. ENPS measures how likely Karl Storz employees would recommend working at Karl Storz to a friend.
Net Promoter Score
36
NPS Score
| 61% | Promoters |
|---|---|
| 14% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
