100
NPS
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Karnataka Bank
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About Karnataka Bank's Brand
Provider of commercial banking services. The company's banking and financial services involving retail, corporate banking and para-banking activities in addition to treasury and foreign exchange business enables its with a customer centric progressive bank with a national presence, driven by the highest standards of corporate governance and guided by sound ethical values.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Karnataka Bank NPS
Karnataka Bank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Karnataka Bank's customers would recommend using the product based on a scale of -100 to 100.
Karnataka Bank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Karnataka Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Karnataka Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Karnataka Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Karnataka Bank Product Quality
5/5
Karnataka Bank has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Karnataka Bank's overall Product Quality score rated by its users and customers.
Karnataka Bank Product Information
Karnataka Bank’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.karnatakabank.com
- Company Size
- 5,001-10,000 Employees
Karnataka Bank Pricing
Karnataka Bank ROI & Value For Money
5/5
Karnataka Bank has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Karnataka Bank's overall ROI score rated by its users and customers.
Karnataka Bank Customer Satisfaction (CSAT)
Karnataka Bank Customer Satisfaction (CSAT) Score
100 / 100
Karnataka Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Karnataka Bank Customer Service
5/5
Karnataka Bank has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Karnataka Bank's overall Customer Service score rated by its users and customers.
About Karnataka Bank's Customer Service
Address
Mahaveera Circle, Mangalore, 575002
Website
www.karnatakabank.com
Phone Number
7
Consumer vs. Employees
Karnataka Bank scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Karnataka Bank would recommend the brand to a friend. ENPS measures how likely Karnataka Bank employees would recommend working at Karnataka Bank to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
