50
NPS
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Kasisto
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About Kasisto's Brand
Kasisto develops virtual personal assistant technology for enterprise mobile applications in financial services and commerce industries.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Kasisto NPS
Kasisto's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Kasisto's customers would recommend using the product based on a scale of -100 to 100.
Kasisto Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Kasisto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Jan 2022 33 | Jan 2022 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kasisto Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Kasisto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kasisto Product Quality
4/5
Kasisto has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Kasisto Product Information
Kasisto’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://kasisto.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Kasisto Pricing
Kasisto ROI & Value For Money
3.9/5
Kasisto has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Kasisto Customer Satisfaction (CSAT)
Kasisto Customer Satisfaction (CSAT) Score
100 / 100
Kasisto has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kasisto Customer Service
4/5
Kasisto has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Kasisto's Customer Service
Address
43 West 24th St., 8th Floor, York, NY 10010
Website
http://kasisto.com
Kasisto's Social Links
Kasisto as an Employer
3.7/5
Kasisto has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Kasisto scored a 50 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Kasisto would recommend the brand to a friend. ENPS measures how likely Kasisto employees would recommend working at Kasisto to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
