50
NPS
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Brand Page
Katana
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About Katana's Brand
Katana is known for their innovative and technological approaches to drive effective and efficient business impact campaigns for all clients.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Katana NPS
Katana's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Katana's customers would recommend using the product based on a scale of -100 to 100.
Katana Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Katana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Katana Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Katana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Katana Product Quality
5/5
Katana has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Katana's overall Product Quality score rated by its users and customers.
Katana Product Information
Katana’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.katana.media
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Media
Social
Sports & Entertainment
Katana Pricing
Katana ROI & Value For Money
5/5
Katana has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Katana's overall ROI score rated by its users and customers.
Katana Customer Satisfaction (CSAT)
Katana Customer Satisfaction (CSAT) Score
100 / 100
Katana has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Katana Customer Service
5/5
Katana has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Katana's overall Customer Service score rated by its users and customers.
About Katana's Customer Service
Address
225 Broadway, San Diego, CA 92101
Website
http://www.katana.media
Phone Number
(619)255-0903
Katana's Social Links
Katana as an Employer
4.4/5
Katana has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Katana scored a 50 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Katana would recommend the brand to a friend. ENPS measures how likely Katana employees would recommend working at Katana to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 77% | Promoters |
|---|---|
| 23% | Passive |
| 0% | Detractors |
