24
NPS
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Katerra
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About Katerra's Brand
Katerra is a Silicon Valley startup that is redefining the multi-trillion dollar construction industry.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Katerra NPS
Katerra's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Katerra's customers would recommend using the product based on a scale of -100 to 100.
Katerra Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
Katerra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Apr 2020 0 | Apr 2020 | 0 |
Jun 2020 -50 | Jun 2020 | -50 |
Aug 2020 -20 | Aug 2020 | -20 |
Aug 2021 0 | Aug 2021 | 0 |
Mar 2022 15 | Mar 2022 | 15 |
Jun 2022 20 | Jun 2022 | 20 |
Jul 2022 9 | Jul 2022 | 9 |
Oct 2022 17 | Oct 2022 | 17 |
May 2023 23 | May 2023 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Katerra Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Katerra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Katerra Product Quality
3.7/5
Katerra has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Katerra's overall Product Quality score rated by its users and customers.
Katerra Product Information
Katerra’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://katerra.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Business Services
Enterprise
Productivity
Travel
Katerra Pricing
Katerra ROI & Value For Money
2.9/5
Katerra has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Katerra Customer Satisfaction (CSAT)
Katerra Customer Satisfaction (CSAT) Score
100 / 100
Katerra has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Katerra Customer Service
3/5
Katerra has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Katerra's Customer Service
Address
7272 E. Indian School Road, Suite 200, Scottsdale, AZ 85251
Website
https://katerra.com/
Katerra as an Employer
2.9/5
Katerra has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Katerra scored a 24 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Katerra would recommend the brand to a friend. ENPS measures how likely Katerra employees would recommend working at Katerra to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
