-100
NPS
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Kawasaki Kisen Kaisha
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About Kawasaki Kisen Kaisha's Brand
Kawasaki Kisen Kaisha, Ltd. was established on 5th April, 1919. The Company is engaged in marine transportation. It provides the following services: containerships, dry bulk carriers, car carriers, LNG carriers, tankers, energy development services, heavy lifters, terminal operations & logistics.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
Kawasaki Kisen Kaisha NPS
Kawasaki Kisen Kaisha's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Kawasaki Kisen Kaisha's customers would recommend using the product based on a scale of -100 to 100.
Kawasaki Kisen Kaisha Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Kawasaki Kisen Kaisha NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kawasaki Kisen Kaisha Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kawasaki Kisen Kaisha users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kawasaki Kisen Kaisha Product Quality
5/5
Kawasaki Kisen Kaisha has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kawasaki Kisen Kaisha's overall Product Quality score rated by its users and customers.
Kawasaki Kisen Kaisha Product Information
Kawasaki Kisen Kaisha’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.kline.co.jp
- Company Size
- 5,001-10,000 Employees
Kawasaki Kisen Kaisha Pricing
Kawasaki Kisen Kaisha ROI & Value For Money
2.5/5
Kawasaki Kisen Kaisha has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Kawasaki Kisen Kaisha Customer Satisfaction (CSAT)
Kawasaki Kisen Kaisha Customer Satisfaction (CSAT) Score
100 / 100
Kawasaki Kisen Kaisha has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kawasaki Kisen Kaisha Customer Service
2/5
Kawasaki Kisen Kaisha has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Kawasaki Kisen Kaisha's Customer Service
Address
Iino Building, 1-1,, Tokyo, 100-8540
Website
www.kline.co.jp
Phone Number
7
