19
NPS
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Kawneer
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About Kawneer's Brand
Kawneer is an American manufacturer of architectural aluminum systems and products for the commercial construction industry.
Brand at a Glance
54%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Kawneer NPS
Kawneer's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether Kawneer's customers would recommend using the product based on a scale of -100 to 100.
Kawneer Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
Kawneer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
May 2023 60 | May 2023 | 60 |
Jul 2023 49 | Jul 2023 | 49 |
Aug 2023 29 | Aug 2023 | 29 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 18 | Oct 2023 | 18 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 30 | Mar 2024 | 30 |
May 2024 13 | May 2024 | 13 |
Nov 2024 19 | Nov 2024 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kawneer Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Kawneer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kawneer Product Quality
3.7/5
Kawneer has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Kawneer Product Information
Kawneer’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.kawneer.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
Construction
Kawneer Pricing
Kawneer ROI & Value For Money
3.9/5
Kawneer has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Kawneer Customer Satisfaction (CSAT)
Kawneer Customer Satisfaction (CSAT) Score
59 / 100
Kawneer has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
17%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kawneer Customer Service
4.1/5
Kawneer has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Kawneer's Customer Service
Address
555 Guthridge Ct. Technology Park/Atlanta, Norcross, GA 30092
Website
http://www.kawneer.com/
Kawneer as an Employer
Consumer vs. Employees
Kawneer scored a 19 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Kawneer would recommend the brand to a friend. ENPS measures how likely Kawneer employees would recommend working at Kawneer to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 19% | Promoters |
|---|---|
| 24% | Passive |
| 57% | Detractors |
