61
NPS
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Kaymbu
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About Kaymbu's Brand
Kaymbu is the iPad-based teacher documentation system to capture the essence of classroom activities and strengthen relationships between
Brand at a Glance
10%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
2.7/5
Customer Service
Kaymbu NPS
Kaymbu's Net Promoter Score (NPS) is a 61 with 76% Promoters, 9% Passives, and 15% Detractors. Net Promoter Score tracks whether Kaymbu's customers would recommend using the product based on a scale of -100 to 100.
Kaymbu Overall NPS
| 76% | Promoters |
|---|---|
| 9% | Passives |
| 15% | Detractors |
Kaymbu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 65 | Aug 2020 | 65 |
Aug 2026 61 | Aug 2026 | 61 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kaymbu NPS by Usage
Kaymbu's NPS was rated the highest by customers who have used Kaymbu's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
Kaymbu Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Kaymbu users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kaymbu Product Quality
4.4/5
Kaymbu has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaymbu's overall Product Quality score rated by its users and customers.
Kaymbu Product Information
Kaymbu serves markets in the United States. Kaymbu supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Kaymbu’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.kaymbu.com
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Education
Mobile App
SaaS
Languages Supported
English
Product Type
Assessment Software
Kaymbu Pricing
Kaymbu ROI & Value For Money
4.1/5
Kaymbu has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaymbu's overall ROI score rated by its users and customers.
Kaymbu Pricing Plans
Kaymbu has a pricing structure that accommodates small, medium, and large businesses. Starting from $8/month, Kaymbu uses a subscription model and offers the following: Pro: Custom pricing, contact Kaymbu directly. and Kaymbu also offers a free plan..
Who Uses Kaymbu?
Small Businesses
Medium Businesses
Large Enterprises
Kaymbu Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kaymbu Customer Service
2.7/5
Kaymbu has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaymbu's overall Customer Service score rated by its users and customers.
About Kaymbu's Customer Service
Address
45 Prospect Street, Cambridge, MA
Website
http://www.kaymbu.com
Phone Number
(857)600-1540
Consumer vs. Employees
Kaymbu scored a 61 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Kaymbu would recommend the brand to a friend. ENPS measures how likely Kaymbu employees would recommend working at Kaymbu to a friend.
Net Promoter Score
61
NPS Score
| 76% | Promoters |
|---|---|
| 9% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
