100
NPS
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Kayser Roth
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About Kayser Roth's Brand
Known for fresh, on-trend ideas and products, Kayser-Roth is one of the legwear industry’s most innovative companies.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Kayser Roth NPS
Kayser Roth's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Kayser Roth's customers would recommend using the product based on a scale of -100 to 100.
Kayser Roth Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Kayser Roth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kayser Roth Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kayser Roth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kayser Roth Product Quality
5/5
Kayser Roth has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kayser Roth's overall Product Quality score rated by its users and customers.
Kayser Roth Product Information
Kayser Roth’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://kayser-roth.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Kayser Roth Pricing
Kayser Roth ROI & Value For Money
5/5
Kayser Roth has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kayser Roth's overall ROI score rated by its users and customers.
Kayser Roth Customer Satisfaction (CSAT)
Kayser Roth Customer Satisfaction (CSAT) Score
100 / 100
Kayser Roth has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kayser Roth Customer Service
5/5
Kayser Roth has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kayser Roth's overall Customer Service score rated by its users and customers.
About Kayser Roth's Customer Service
Address
PO Box 26535, Greensboro, NC
Website
http://kayser-roth.com
Phone Number
3365474797
Kayser Roth as an Employer
Consumer vs. Employees
Kayser Roth scored a 100 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Kayser Roth would recommend the brand to a friend. ENPS measures how likely Kayser Roth employees would recommend working at Kayser Roth to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
