-34
NPS
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Brand Page
KB Toys
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About KB Toys' Brand
KB Toys was a chain of mall-based retail toy stores in the United States.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
KB Toys NPS
KB Toys's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether KB Toys's customers would recommend using the product based on a scale of -100 to 100.
KB Toys Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
KB Toys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -20 | Feb 2024 | -20 |
Oct 2025 -33 | Oct 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KB Toys Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of KB Toys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KB Toys Product Quality
3.7/5
KB Toys has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock KB Toys' overall Product Quality score rated by its users and customers.
KB Toys Product Information
KB Toys’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.kbtoys.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
KB Toys Pricing
KB Toys ROI & Value For Money
3.2/5
KB Toys has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock KB Toys' overall ROI score rated by its users and customers.
KB Toys Customer Satisfaction (CSAT)
KB Toys Customer Satisfaction (CSAT) Score
75 / 100
KB Toys has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KB Toys Customer Service
3.4/5
KB Toys has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock KB Toys' overall Customer Service score rated by its users and customers.
About KB Toys's Customer Service
Address
100 West Street, Pittsfield, MA
Website
http://www.kbtoys.com/
Phone Number
1(888) 443-8366
KB Toys as an Employer
Consumer vs. Employees
KB Toys scored a -34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of KB Toys would recommend the brand to a friend. ENPS measures how likely KB Toys employees would recommend working at KB Toys to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
