-10
NPS
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Brand Page
KBS
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About KBS' Brand
"KBS+P is a digital advertising agency that engages in product development, social media integration, media planning and buying services."
Brand at a Glance
62%
Customer Loyalty
2.9/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
KBS NPS
KBS's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether KBS's customers would recommend using the product based on a scale of -100 to 100.
KBS Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
KBS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Jun 2021 -50 | Jun 2021 | -50 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 -40 | Nov 2021 | -40 |
Feb 2022 -17 | Feb 2022 | -17 |
Sep 2022 -29 | Sep 2022 | -29 |
Jan 2023 0 | Jan 2023 | 0 |
Jan 2025 -10 | Jan 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KBS Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of KBS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KBS Product Quality
2.9/5
KBS has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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KBS Product Information
KBS’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- www.kbsp.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
KBS Pricing
KBS ROI & Value For Money
3.1/5
KBS has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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KBS Customer Satisfaction (CSAT)
KBS Customer Satisfaction (CSAT) Score
58 / 100
KBS has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KBS Customer Service
3.1/5
KBS has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About KBS's Customer Service
Address
York, NY
Website
www.kbsp.com/
KBS as an Employer
2.8/5
KBS has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
KBS scored a -10 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of KBS would recommend the brand to a friend. ENPS measures how likely KBS employees would recommend working at KBS to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 32% | Promoters |
|---|---|
| 24% | Passive |
| 44% | Detractors |
