100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kearny Financial
Marketing or Exec? Claim Your Free Account
About Kearny Financial's Brand
Kearny Financial Corp. is a federally-chartered corporation organized in March 2001.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Kearny Financial NPS
Kearny Financial's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Kearny Financial's customers would recommend using the product based on a scale of -100 to 100.
Kearny Financial Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Kearny Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kearny Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kearny Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kearny Financial Product Quality
5/5
Kearny Financial has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kearny Financial's overall Product Quality score rated by its users and customers.
Kearny Financial Product Information
Kearny Financial’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Kearny Financial Pricing
Kearny Financial ROI & Value For Money
5/5
Kearny Financial has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kearny Financial's overall ROI score rated by its users and customers.
Kearny Financial Customer Satisfaction (CSAT)
Kearny Financial Customer Satisfaction (CSAT) Score
100 / 100
Kearny Financial has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kearny Financial Customer Service
5/5
Kearny Financial has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kearny Financial's overall Customer Service score rated by its users and customers.
About Kearny Financial's Customer Service
Address
120 Passaic Avenue, Fairfield, NJ
Website
https://www.kearnyfederalsavings.com/
Phone Number
+1 (800) 273-3406
Kearny Financial as an Employer
3.7/5
Kearny Financial has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Kearny Financial scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Kearny Financial would recommend the brand to a friend. ENPS measures how likely Kearny Financial employees would recommend working at Kearny Financial to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
