68
NPS
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Brand Page
Keeper
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About Keeper's Brand
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
3/5
Customer Service
Keeper NPS
Keeper's Net Promoter Score (NPS) is a 68 with 78% Promoters, 12% Passives, and 10% Detractors. Net Promoter Score tracks whether Keeper's customers would recommend using the product based on a scale of -100 to 100.
Keeper Overall NPS
| 78% | Promoters |
|---|---|
| 12% | Passives |
| 10% | Detractors |
Keeper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Jun 2021 74 | Jun 2021 | 74 |
Aug 2022 71 | Aug 2022 | 71 |
Nov 2022 67 | Nov 2022 | 67 |
Aug 2023 69 | Aug 2023 | 69 |
Oct 2023 69 | Oct 2023 | 69 |
Jan 2024 69 | Jan 2024 | 69 |
Feb 2024 70 | Feb 2024 | 70 |
Jan 2025 66 | Jan 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Keeper NPS by Usage
Keeper's NPS was rated the highest by customers who have used Keeper's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 87 | Less than 1 Year | 87 |
1 to 2 Years 76 | 1 to 2 Years | 76 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
5 to 10 Years 92 | 5 to 10 Years | 92 |
Keeper Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Keeper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Keeper Product Quality
4.3/5
Keeper has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Keeper Product Information
Keeper serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Keeper supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Keeper’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://keepersecurity.com
- Company Size
- 51-200 Employees
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Polish
Product Type
Identity & Access Management Software
Password Manager Software
Single Sign On (SSO) Software
Cloud Security Software
Cybersecurity Software
Privileged Access Management Software
Encryption Software
Antivirus Software
Keeper Pricing
Keeper ROI & Value For Money
4.2/5
Keeper has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Keeper's overall ROI score rated by its users and customers.
Keeper Pricing Plans
Keeper has a pricing structure that accommodates small, medium, and large businesses. Starting from $30, Keeper uses a subscription model.
Who Uses Keeper?
Small Businesses
Medium Businesses
Large Enterprises
Keeper Customer Satisfaction (CSAT)
Keeper Customer Satisfaction (CSAT) Score
33 / 100
Keeper has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Keeper Customer Service
3/5
Keeper has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Keeper's Customer Service
Address
Chicago, IL
Website
https://keepersecurity.com
Keeper as an Employer
2.5/5
Keeper has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Keeper scored a 68 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of Keeper would recommend the brand to a friend. ENPS measures how likely Keeper employees would recommend working at Keeper to a friend.
Net Promoter Score
68
NPS Score
| 78% | Promoters |
|---|---|
| 12% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 7% | Promoters |
|---|---|
| 8% | Passive |
| 85% | Detractors |
