29
NPS
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KeepTruckin
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About KeepTruckin's Brand
KeepTruckin is an artificial intelligence-powered hardware and software company that serves businesses powering the physical economy.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
KeepTruckin NPS
KeepTruckin's Net Promoter Score (NPS) is a 29 with 57% Promoters, 15% Passives, and 28% Detractors. Net Promoter Score tracks whether KeepTruckin's customers would recommend using the product based on a scale of -100 to 100.
KeepTruckin Overall NPS
| 57% | Promoters |
|---|---|
| 15% | Passives |
| 28% | Detractors |
KeepTruckin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 40 | Mar 2021 | 40 |
Apr 2021 42 | Apr 2021 | 42 |
May 2021 44 | May 2021 | 44 |
Jul 2021 42 | Jul 2021 | 42 |
Aug 2021 37 | Aug 2021 | 37 |
Sep 2021 35 | Sep 2021 | 35 |
Oct 2021 32 | Oct 2021 | 32 |
Jun 2022 30 | Jun 2022 | 30 |
Jul 2022 32 | Jul 2022 | 32 |
Aug 2022 30 | Aug 2022 | 30 |
Sep 2022 27 | Sep 2022 | 27 |
Jun 2023 29 | Jun 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KeepTruckin NPS by Gender
Male customers rated KeepTruckin's NPS 20 points higher than Female customers.
Male
20
KeepTruckin's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
0
KeepTruckin's NPS was rated by Female customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
KeepTruckin NPS by Ethnicity
KeepTruckin's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other -100 | Other | -100 |
KeepTruckin NPS by Age
KeepTruckin's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
KeepTruckin NPS by Usage
KeepTruckin's NPS was rated the highest by customers who have used KeepTruckin's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years -13 | 2 to 5 Years | -13 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
KeepTruckin Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of KeepTruckin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KeepTruckin Customer Loyalty Score by Gender
KeepTruckin's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of KeepTruckin.
Male
100%
Yes
Female
100%
Yes
KeepTruckin Customer Loyalty Score by Ethnicity
KeepTruckin's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KeepTruckin.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
KeepTruckin Customer Loyalty Score by Age
KeepTruckin's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of KeepTruckin.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
46-50 100% | 46-50 | 100% |
KeepTruckin Customer Loyalty Score by Usage
KeepTruckin's Customer Loyalty score was rated the highest by customers who have used KeepTruckin's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
KeepTruckin Customer Loyalty Score by Industry
KeepTruckin's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
KeepTruckin Product Quality
3.7/5
KeepTruckin has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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KeepTruckin Product Information
KeepTruckin serves markets in the United States, Canada, and Latin America. KeepTruckin supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
KeepTruckin’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Railroad Manufacturing industry rated KeepTruckin's product the highest. Reviewers from the Transportation industry rated KeepTruckin the lowest at 2.
- Website
- http://keeptruckin.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
SaaS
Travel
Languages Supported
English
French
Spanish
Product Type
Fleet Management Software
Trucking Solutions Software
GPS Tracking Software
Logbook Software
Quick Insights into KeepTruckin Product Quality
KeepTruckin's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked KeepTruckin's Product Quality.
Ranked KeepTruckin Product Quality the Highest
Ranked KeepTruckin Product Quality the Lowest
KeepTruckin Product Quality Score by Gender
Male customers rated KeepTruckin's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of KeepTruckin.
Male
3.9/5
Female
3.2/5
KeepTruckin Product Quality Score by Ethnicity
KeepTruckin's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KeepTruckin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.3 | Other | 2.3 |
KeepTruckin Product Quality Score by Age
KeepTruckin's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KeepTruckin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
46-50 1.5 | 46-50 | 1.5 |
KeepTruckin Product Quality Score by Usage
KeepTruckin's Product Quality score was rated the highest by customers who have used KeepTruckin's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
KeepTruckin Product Quality Score by Industry
KeepTruckin's Product Quality score was rated the highest by Railroad Manufacturing industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
KeepTruckin Pricing
KeepTruckin ROI & Value For Money
3.4/5
KeepTruckin has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock KeepTruckin's overall ROI score rated by its users and customers.
KeepTruckin Pricing Plans
KeepTruckin has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, KeepTruckin uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Railroad Manufacturing industry. The users from the Transportation industry think that they had the lowest ROI from KeepTruckin.
Who Uses KeepTruckin?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into KeepTruckin ROI
KeepTruckin's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked KeepTruckin's ROI score.
Ranked KeepTruckin ROI the Highest
Ranked KeepTruckin ROI the Lowest
KeepTruckin ROI Score by Gender
Male customers rated KeepTruckin's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of KeepTruckin.
Male
3.7/5
Female
2.9/5
KeepTruckin ROI Score by Ethnicity
KeepTruckin's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KeepTruckin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.5 | Other | 1.5 |
KeepTruckin ROI Score by Age
KeepTruckin's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of KeepTruckin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.7 | 31-35 | 4.7 |
46-50 1.5 | 46-50 | 1.5 |
KeepTruckin ROI Score by Usage
KeepTruckin's ROI score was rated the highest by customers who have used KeepTruckin's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
KeepTruckin ROI Score by Industry
KeepTruckin's ROI score was rated the highest by Railroad Manufacturing industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
KeepTruckin Customer Satisfaction (CSAT)
KeepTruckin Customer Satisfaction (CSAT) Score
30 / 100
KeepTruckin has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KeepTruckin Customer Satisfaction
KeepTruckin's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked KeepTruckin's Customer Satisfaction.
Ranked KeepTruckin Customer Satisfaction the Highest
Ranked KeepTruckin Customer Satisfaction the Lowest
KeepTruckin Customer Satisfaction Score by Gender
Male customers rated KeepTruckin's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of KeepTruckin.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
KeepTruckin Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
KeepTruckin's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KeepTruckin.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
KeepTruckin's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KeepTruckin.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
KeepTruckin Customer Satisfaction Score by Age
KeepTruckin's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KeepTruckin.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% |
KeepTruckin Customer Satisfaction Score by Usage
KeepTruckin's Customer Satisfaction score was rated 50 points by customers who have used KeepTruckin's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
KeepTruckin Customer Satisfaction Score by Industry
KeepTruckin's Customer Satisfaction score was rated 25 points by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "KeepTruckin Customer Satisfaction Score by Industry",
"text": "KeepTruckin's Customer Satisfaction score was rated 25 points by Transportation industry customers.",
"bars": [
{
"label": "Transportation",
"groupId": 567,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "KeepTruckin's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
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}KeepTruckin Customer Service
3.3/5
KeepTruckin has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock KeepTruckin's overall Customer Service score rated by its users and customers.
About KeepTruckin's Customer Service
Address
165 Jessie Street, San Francisco, CA 98405
Website
http://keeptruckin.com
KeepTruckin's Social Links
Quick Insights into KeepTruckin Customer Service
KeepTruckin's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked KeepTruckin's Customer Service score.
Ranked KeepTruckin Customer Service the Highest
Ranked KeepTruckin Customer Service the Lowest
KeepTruckin Customer Service Score by Gender
Male customers rated KeepTruckin's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of KeepTruckin.
Male
3.4/5
Female
3/5
KeepTruckin Customer Service Score by Ethnicity
KeepTruckin's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KeepTruckin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 1.5 | Other | 1.5 |
KeepTruckin Customer Service Score by Age
KeepTruckin's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KeepTruckin.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.7 | 31-35 | 4.7 |
46-50 1.5 | 46-50 | 1.5 |
KeepTruckin Customer Service Score by Usage
KeepTruckin's Customer Service score was rated the highest by customers who have used KeepTruckin's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
KeepTruckin Customer Service Score by Industry
KeepTruckin's Customer Service score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
KeepTruckin as an Employer
4.7/5
KeepTruckin has a 4.7/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
KeepTruckin scored a 29 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of KeepTruckin would recommend the brand to a friend. ENPS measures how likely KeepTruckin employees would recommend working at KeepTruckin to a friend.
Net Promoter Score
29
NPS Score
| 57% | Promoters |
|---|---|
| 15% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 71% | Promoters |
|---|---|
| 22% | Passive |
| 7% | Detractors |
