-20
NPS
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Kele
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About Kele's Brand
At Kele, we know it's important to get you the products and solutions you need FAST so that your project stays on time and on budget.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Kele NPS
Kele's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Kele's customers would recommend using the product based on a scale of -100 to 100.
Kele Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Kele NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Jun 2024 -50 | Jun 2024 | -50 |
Mar 2025 -20 | Mar 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kele Customer Reviews
Out of the 2 Kele customer reviews 2 were positive and 0 were constructive. Kele customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Kele Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Kele users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kele Product Quality
3/5
Kele has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kele's overall Product Quality score rated by its users and customers.
Kele Product Information
Kele’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.kele.com/
- Company Size
- 201-500 Employees
Kele Pricing
Kele ROI & Value For Money
2.7/5
Kele has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Kele Customer Satisfaction (CSAT)
Kele Customer Satisfaction (CSAT) Score
75 / 100
Kele has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kele Customer Service
3/5
Kele has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Kele's Customer Service
Address
3300 Brother Boulevard, Memphis, TN 38133
Website
http://www.kele.com/
Phone Number
9013722531
Kele as an Employer
2.4/5
Kele has a 2.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Kele scored a -20 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Kele would recommend the brand to a friend. ENPS measures how likely Kele employees would recommend working at Kele to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
