34
NPS
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Kelley Drye & Warren
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About Kelley Drye & Warren's Brand
Privacy and Data Security Legal Services We help clients with: - Developing comprehensive custom privacy programs - Compliance with Custome
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Kelley Drye & Warren CMO
Kelley Drye & Warren NPS
Kelley Drye & Warren's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Kelley Drye & Warren's customers would recommend using the product based on a scale of -100 to 100.
Kelley Drye & Warren Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Kelley Drye & Warren NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kelley Drye & Warren Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Kelley Drye & Warren users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kelley Drye & Warren Product Quality
3.8/5
Kelley Drye & Warren has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Kelley Drye & Warren's overall Product Quality score rated by its users and customers.
Kelley Drye & Warren Product Information
Kelley Drye & Warren’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.kelleydrye.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Kelley Drye & Warren Pricing
Kelley Drye & Warren ROI & Value For Money
3.5/5
Kelley Drye & Warren has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kelley Drye & Warren's overall ROI score rated by its users and customers.
Kelley Drye & Warren Customer Satisfaction (CSAT)
Kelley Drye & Warren Customer Satisfaction (CSAT) Score
100 / 100
Kelley Drye & Warren has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kelley Drye & Warren Customer Service
3.4/5
Kelley Drye & Warren has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kelley Drye & Warren's overall Customer Service score rated by its users and customers.
About Kelley Drye & Warren's Customer Service
Address
101 Park Avenue, New York City, NY
Website
http://www.kelleydrye.com
Phone Number
2128087897
Kelley Drye & Warren as an Employer
4.2/5
Kelley Drye & Warren has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kelley Drye & Warren scored a 34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Kelley Drye & Warren would recommend the brand to a friend. ENPS measures how likely Kelley Drye & Warren employees would recommend working at Kelley Drye & Warren to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
