-100
NPS
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Kellton Tech Solutions
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About Kellton Tech Solutions' Brand
"Kellton Tech provides information technology services and solutions for web, mobile, ERP, cloud and security."
Brand at a Glance
5/5
Product Quality
1.5/5
Pricing
Kellton Tech Solutions NPS
Kellton Tech Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Kellton Tech Solutions's customers would recommend using the product based on a scale of -100 to 100.
Kellton Tech Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Kellton Tech Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kellton Tech Solutions Product Quality
5/5
Kellton Tech Solutions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Kellton Tech Solutions Product Information
Kellton Tech Solutions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://kelltontech.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Kellton Tech Solutions Pricing
Kellton Tech Solutions ROI & Value For Money
1.5/5
Kellton Tech Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kellton Tech Solutions' overall ROI score rated by its users and customers.
Kellton Tech Solutions Customer Satisfaction (CSAT)
Kellton Tech Solutions Customer Satisfaction (CSAT) Score
100 / 100
Kellton Tech Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kellton Tech Solutions as an Employer
4.7/5
Kellton Tech Solutions has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kellton Tech Solutions scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Kellton Tech Solutions would recommend the brand to a friend. ENPS measures how likely Kellton Tech Solutions employees would recommend working at Kellton Tech Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
