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NPS
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Kelsey-Seybold Clinic
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About Kelsey-Seybold Clinic's Brand
The Kelsey-Seybold Clinic is a large multi-specialty clinic system located in Greater Houston
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Kelsey-Seybold Clinic NPS
Kelsey-Seybold Clinic's Net Promoter Score (NPS) is a 0 with 47% Promoters, 6% Passives, and 47% Detractors. Net Promoter Score tracks whether Kelsey-Seybold Clinic's customers would recommend using the product based on a scale of -100 to 100.
Kelsey-Seybold Clinic Overall NPS
| 47% | Promoters |
|---|---|
| 6% | Passives |
| 47% | Detractors |
Kelsey-Seybold Clinic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 -1 | Feb 2023 | -1 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 10 | May 2023 | 10 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 9 | Sep 2023 | 9 |
Oct 2023 14 | Oct 2023 | 14 |
Feb 2024 8 | Feb 2024 | 8 |
May 2024 -1 | May 2024 | -1 |
Sep 2024 -12 | Sep 2024 | -12 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kelsey-Seybold Clinic NPS by Gender
Kelsey-Seybold Clinic's NPS was rated 60 by Female customers on Comparably.
Female
60
Kelsey-Seybold Clinic's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Male
N/A
Kelsey-Seybold Clinic's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Kelsey-Seybold Clinic NPS by Ethnicity
Kelsey-Seybold Clinic's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Kelsey-Seybold Clinic NPS by Usage
Kelsey-Seybold Clinic's NPS was rated 34 points by customers who have used Kelsey-Seybold Clinic's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Kelsey-Seybold Clinic Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Kelsey-Seybold Clinic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kelsey-Seybold Clinic Customer Loyalty Score by Gender
Kelsey-Seybold Clinic's Customer Loyalty score was rated 82 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kelsey-Seybold Clinic.
Female
82%
Yes
Male
N/A
Yes
Kelsey-Seybold Clinic Customer Loyalty Score by Ethnicity
Kelsey-Seybold Clinic's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kelsey-Seybold Clinic.
70
out of 100
Asian or Pacific Islander
Kelsey-Seybold Clinic Customer Loyalty Score by Usage
Kelsey-Seybold Clinic's Customer Loyalty score was rated 70% by customers who have used Kelsey-Seybold Clinic's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kelsey-Seybold Clinic Product Quality
3.4/5
Kelsey-Seybold Clinic has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Kelsey-Seybold Clinic Product Information
Kelsey-Seybold Clinic’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Kelsey-Seybold Clinic Product Quality
Kelsey-Seybold Clinic's Product Quality score was rated highest by Female customers.
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Ranked Kelsey-Seybold Clinic Product Quality the Highest
Kelsey-Seybold Clinic Product Quality Score by Gender
Kelsey-Seybold Clinic's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kelsey-Seybold Clinic.
Female
3.9/5
Male
N/A
Kelsey-Seybold Clinic Product Quality Score by Ethnicity
Kelsey-Seybold Clinic's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kelsey-Seybold Clinic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Kelsey-Seybold Clinic Product Quality Score by Usage
Kelsey-Seybold Clinic's Product Quality score was rated 3.1 stars by customers who have used Kelsey-Seybold Clinic's products/services for Over 10 Years.
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Kelsey-Seybold Clinic Pricing
Kelsey-Seybold Clinic ROI & Value For Money
3.3/5
Kelsey-Seybold Clinic has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Kelsey-Seybold Clinic ROI
Kelsey-Seybold Clinic's ROI score was rated highest by Female customers.
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Ranked Kelsey-Seybold Clinic ROI the Highest
Kelsey-Seybold Clinic ROI Score by Gender
Kelsey-Seybold Clinic's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kelsey-Seybold Clinic.
Female
3.8/5
Male
N/A
Kelsey-Seybold Clinic ROI Score by Ethnicity
Kelsey-Seybold Clinic's ROI score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kelsey-Seybold Clinic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Kelsey-Seybold Clinic ROI Score by Usage
Kelsey-Seybold Clinic's ROI score was rated 3.3 stars by customers who have used Kelsey-Seybold Clinic's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kelsey-Seybold Clinic Customer Satisfaction (CSAT)
Kelsey-Seybold Clinic Customer Satisfaction (CSAT) Score
66 / 100
Kelsey-Seybold Clinic has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kelsey-Seybold Clinic Customer Satisfaction
Kelsey-Seybold Clinic's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Kelsey-Seybold Clinic's Customer Satisfaction.
Ranked Kelsey-Seybold Clinic Customer Satisfaction the Highest
Kelsey-Seybold Clinic Customer Satisfaction Score by Gender
Kelsey-Seybold Clinic's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kelsey-Seybold Clinic.
80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Kelsey-Seybold Clinic Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Kelsey-Seybold Clinic's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kelsey-Seybold Clinic.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Kelsey-Seybold Clinic Customer Satisfaction Score by Usage
Kelsey-Seybold Clinic's Customer Satisfaction score was rated 67 points by customers who have used Kelsey-Seybold Clinic's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kelsey-Seybold Clinic Customer Service
3.3/5
Kelsey-Seybold Clinic has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Kelsey-Seybold Clinic's Customer Service
Address
2755 W Lake Houston Pkwy,
Website
https://www.kelsey-seybold.com/
Phone Number
(713)442-2100
Quick Insights into Kelsey-Seybold Clinic Customer Service
Kelsey-Seybold Clinic's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Kelsey-Seybold Clinic's Customer Service score.
Ranked Kelsey-Seybold Clinic Customer Service the Highest
Kelsey-Seybold Clinic Customer Service Score by Gender
Kelsey-Seybold Clinic's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kelsey-Seybold Clinic.
Female
4/5
Male
N/A
Kelsey-Seybold Clinic Customer Service Score by Ethnicity
Kelsey-Seybold Clinic's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kelsey-Seybold Clinic.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Kelsey-Seybold Clinic Customer Service Score by Usage
Kelsey-Seybold Clinic's Customer Service score was rated 3.6 stars by customers who have used Kelsey-Seybold Clinic's products/services for Over 10 Years.
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Kelsey-Seybold Clinic as an Employer
2.9/5
Kelsey-Seybold Clinic has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Kelsey-Seybold Clinic scored a 0 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Kelsey-Seybold Clinic would recommend the brand to a friend. ENPS measures how likely Kelsey-Seybold Clinic employees would recommend working at Kelsey-Seybold Clinic to a friend.
Net Promoter Score
0
NPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
