20
NPS
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Kemira
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About Kemira's Brand
Provider of chemical products. The company provides expertise, application know-how and chemicals that improve our customers' product quality, process and resource efficiency for the pulp & paper, oil & gas and water treatment industry.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Kemira NPS
Kemira's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Kemira's customers would recommend using the product based on a scale of -100 to 100.
Kemira Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Kemira NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
Feb 2025 50 | Feb 2025 | 50 |
Dec 2025 20 | Dec 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kemira Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Kemira users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kemira Product Quality
3.8/5
Kemira has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Kemira's overall Product Quality score rated by its users and customers.
Kemira Product Information
Kemira’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.kemira.com
- Company Size
- 1,001-5,000 Employees
Kemira Pricing
Kemira ROI & Value For Money
3.5/5
Kemira has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kemira's overall ROI score rated by its users and customers.
Kemira Customer Satisfaction (CSAT)
Kemira Customer Satisfaction (CSAT) Score
100 / 100
Kemira has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kemira Customer Service
3.6/5
Kemira has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Kemira's Customer Service
Address
Porkkalankatu 3, Helsinki, 101
Website
www.kemira.com
Phone Number
7
Kemira as an Employer
2.8/5
Kemira has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Kemira scored a 20 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Kemira would recommend the brand to a friend. ENPS measures how likely Kemira employees would recommend working at Kemira to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
