65
NPS
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Kempinski
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About Kempinski's Brand
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Kempinski NPS
Kempinski's Net Promoter Score (NPS) is a 65 with 75% Promoters, 15% Passives, and 10% Detractors. Net Promoter Score tracks whether Kempinski's customers would recommend using the product based on a scale of -100 to 100.
Kempinski Overall NPS
| 75% | Promoters |
|---|---|
| 15% | Passives |
| 10% | Detractors |
Kempinski NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Apr 2024 88 | Apr 2024 | 88 |
May 2024 80 | May 2024 | 80 |
Jul 2024 83 | Jul 2024 | 83 |
Aug 2024 84 | Aug 2024 | 84 |
Oct 2024 85 | Oct 2024 | 85 |
Dec 2024 86 | Dec 2024 | 86 |
Feb 2025 81 | Feb 2025 | 81 |
Mar 2025 82 | Mar 2025 | 82 |
May 2025 62 | May 2025 | 62 |
Oct 2025 65 | Oct 2025 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kempinski NPS by Gender
Kempinski's NPS was rated 60 by Female customers on Comparably.
Female
60
Kempinski's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Male
N/A
Kempinski's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Kempinski NPS by Ethnicity
Kempinski's NPS was rated 67 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 67 | African American/Black | 67 |
Kempinski NPS by Age
Kempinski's NPS was rated 67 points by customers ages 18-25 on Comparably.
Kempinski NPS by Usage
Kempinski's NPS was rated 75 points by customers who have used Kempinski's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
Kempinski Customer Reviews
Out of the 4 Kempinski customer reviews 3 were positive and 1 was constructive. Kempinski customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Kempinski Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Kempinski users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kempinski Customer Loyalty Score by Gender
Kempinski's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Kempinski Customer Loyalty Score by Ethnicity
Kempinski's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
Kempinski Customer Loyalty Score by Age
Kempinski's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Kempinski Customer Loyalty Score by Usage
Kempinski's Customer Loyalty score was rated 78% by customers who have used Kempinski's products/services for Less than 1 Year.
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Kempinski Customer Loyalty Score by Industry
Kempinski's Customer Loyalty score was rated 100% by Tech industry customers.
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Kempinski Product Quality
4.3/5
Kempinski has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Kempinski Product Information
Kempinski’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Kempinski's product the highest.
- Website
- http://www.kempinski.com
- Company Size
- 10,000+ Employees
Quick Insights into Kempinski Product Quality
Kempinski's Product Quality score was rated highest by customers who have used Kempinski's products/services for Less than 1 Year.
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Ranked Kempinski Product Quality the Highest
Kempinski Product Quality Score by Gender
Kempinski's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Kempinski Product Quality Score by Ethnicity
Kempinski's Product Quality score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kempinski.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
Kempinski Product Quality Score by Age
Kempinski's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kempinski.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Kempinski Product Quality Score by Usage
Kempinski's Product Quality score was rated 4.4 stars by customers who have used Kempinski's products/services for Less than 1 Year.
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Kempinski Product Quality Score by Industry
Kempinski's Product Quality score was rated 3.8 stars by Tech industry customers.
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Kempinski Pricing
Kempinski ROI & Value For Money
4/5
Kempinski has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Kempinski Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Kempinski ROI
Kempinski's ROI score was rated highest by customers who have used Kempinski's products/services for Less than 1 Year.
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Ranked Kempinski ROI the Highest
Kempinski ROI Score by Gender
Kempinski's ROI score was rated 3.7 by Female customers on Comparably.
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Female
3.7/5
Male
N/A
Kempinski ROI Score by Ethnicity
Kempinski's ROI score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kempinski.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
Kempinski ROI Score by Age
Kempinski's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Kempinski ROI Score by Usage
Kempinski's ROI score was rated 4.5 stars by customers who have used Kempinski's products/services for Less than 1 Year.
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Kempinski ROI Score by Industry
Kempinski's ROI score was rated 4 stars by Tech industry customers.
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Kempinski Customer Satisfaction (CSAT)
Kempinski Customer Satisfaction (CSAT) Score
94 / 100
Kempinski has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kempinski Customer Satisfaction
Kempinski's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Kempinski's Customer Satisfaction.
Ranked Kempinski Customer Satisfaction the Highest
Kempinski Customer Satisfaction Score by Gender
Kempinski's Customer Satisfaction score was rated 80 by Female customers on Comparably.
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80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Kempinski Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Kempinski's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kempinski.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Kempinski Customer Satisfaction Score by Age
Kempinski's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kempinski.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Kempinski Customer Satisfaction Score by Usage
Kempinski's Customer Satisfaction score was rated 100 points by customers who have used Kempinski's products/services for Less than 1 Year.
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Kempinski Customer Satisfaction Score by Industry
Kempinski's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Kempinski Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Kempinski's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Kempinski Customer Service
4.2/5
Kempinski has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Kempinski's Customer Service
Address
Switzerland
Website
http://www.kempinski.com
Quick Insights into Kempinski Customer Service
Kempinski's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Kempinski's Customer Service score.
Ranked Kempinski Customer Service the Highest
Kempinski Customer Service Score by Gender
Kempinski's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kempinski.
Female
4.1/5
Male
N/A
Kempinski Customer Service Score by Ethnicity
Kempinski's Customer Service score was rated 4.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kempinski.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Kempinski Customer Service Score by Age
Kempinski's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kempinski.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Kempinski Customer Service Score by Usage
Kempinski's Customer Service score was rated 4.6 stars by customers who have used Kempinski's products/services for Less than 1 Year.
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Kempinski Customer Service Score by Industry
Kempinski's Customer Service score was rated 4.1 stars by Tech industry customers.
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Kempinski as an Employer
Consumer vs. Employees
Kempinski scored a 65 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Kempinski would recommend the brand to a friend. ENPS measures how likely Kempinski employees would recommend working at Kempinski to a friend.
Net Promoter Score
65
NPS Score
| 75% | Promoters |
|---|---|
| 15% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 61% | Promoters |
|---|---|
| 10% | Passive |
| 29% | Detractors |
