50
NPS
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Kenan Advantage Group
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About Kenan Advantage Group's Brand
A North Canton, Ohio-based provider of liquid bulk transportation services
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Kenan Advantage Group NPS
Kenan Advantage Group's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Kenan Advantage Group's customers would recommend using the product based on a scale of -100 to 100.
Kenan Advantage Group Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Kenan Advantage Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Mar 2024 0 | Mar 2024 | 0 |
Aug 2024 33 | Aug 2024 | 33 |
Aug 2025 50 | Aug 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kenan Advantage Group NPS by Gender
Kenan Advantage Group's NPS was rated 34 by Male customers on Comparably.
Male
34
Kenan Advantage Group's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Kenan Advantage Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kenan Advantage Group Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Kenan Advantage Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kenan Advantage Group Customer Loyalty Score by Gender
Kenan Advantage Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Kenan Advantage Group Product Quality
3.6/5
Kenan Advantage Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Kenan Advantage Group Product Information
Kenan Advantage Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.thekag.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Kenan Advantage Group Product Quality
Kenan Advantage Group's Product Quality score was rated highest by Male customers.
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Ranked Kenan Advantage Group Product Quality the Highest
Kenan Advantage Group Product Quality Score by Gender
Kenan Advantage Group's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kenan Advantage Group.
Male
3.5/5
Female
N/A
Kenan Advantage Group Pricing
Kenan Advantage Group ROI & Value For Money
3.6/5
Kenan Advantage Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Kenan Advantage Group ROI
Kenan Advantage Group's ROI score was rated highest by Male customers.
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Ranked Kenan Advantage Group ROI the Highest
Kenan Advantage Group ROI Score by Gender
Kenan Advantage Group's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Kenan Advantage Group Customer Satisfaction (CSAT)
Kenan Advantage Group Customer Satisfaction (CSAT) Score
75 / 100
Kenan Advantage Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kenan Advantage Group Customer Satisfaction
Kenan Advantage Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked Kenan Advantage Group Customer Satisfaction the Highest
Kenan Advantage Group Customer Satisfaction Score by Gender
Kenan Advantage Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kenan Advantage Group.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Kenan Advantage Group Customer Service
3.6/5
Kenan Advantage Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Kenan Advantage Group's Customer Service
Address
4366 Mt. Pleasant St NW, Canton, OH
Website
http://www.thekag.com/
Phone Number
330-491-0474
Quick Insights into Kenan Advantage Group Customer Service
Kenan Advantage Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Kenan Advantage Group's Customer Service score.
Ranked Kenan Advantage Group Customer Service the Highest
Kenan Advantage Group Customer Service Score by Gender
Kenan Advantage Group's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kenan Advantage Group.
Male
3.5/5
Female
N/A
Kenan Advantage Group as an Employer
3.2/5
Kenan Advantage Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Kenan Advantage Group scored a 50 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Kenan Advantage Group would recommend the brand to a friend. ENPS measures how likely Kenan Advantage Group employees would recommend working at Kenan Advantage Group to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
