56
NPS
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KenGen
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About KenGen's Brand
KenGen is the leading electric power generation company in Kenya, producing about 80 percent of electricity consumed in the country.
Brand at a Glance
88%
Customer Loyalty
4.4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
KenGen NPS
KenGen's Net Promoter Score (NPS) is a 56 with 74% Promoters, 8% Passives, and 18% Detractors. Net Promoter Score tracks whether KenGen's customers would recommend using the product based on a scale of -100 to 100.
KenGen Overall NPS
| 74% | Promoters |
|---|---|
| 8% | Passives |
| 18% | Detractors |
KenGen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 67 | May 2024 | 67 |
Sep 2024 68 | Sep 2024 | 68 |
Oct 2024 72 | Oct 2024 | 72 |
Dec 2024 64 | Dec 2024 | 64 |
Feb 2025 66 | Feb 2025 | 66 |
Mar 2025 61 | Mar 2025 | 61 |
Apr 2025 57 | Apr 2025 | 57 |
May 2025 54 | May 2025 | 54 |
Jul 2025 57 | Jul 2025 | 57 |
Aug 2025 59 | Aug 2025 | 59 |
Sep 2025 59 | Sep 2025 | 59 |
Nov 2025 56 | Nov 2025 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KenGen NPS by Gender
Male customers rated KenGen's NPS 101 points higher than Female customers.
Male
67
KenGen's NPS was rated 67 by Male customers on Comparably.
78%
Promoters
11%
Passives
11%
Detractors
Female
-34
KenGen's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
KenGen NPS by Ethnicity
KenGen's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
Other 100 | Other | 100 |
KenGen NPS by Age
KenGen's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
KenGen NPS by Usage
KenGen's NPS was rated the highest by customers who have used KenGen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
KenGen Customer Reviews
Out of the 5 KenGen customer reviews 5 were positive and 0 were constructive. KenGen customer reviews reflect that all customers have a favorable experience using the products/services of the company.
KenGen Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of KenGen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KenGen Customer Loyalty Score by Gender
Female customers rated KenGen's Customer Loyalty score 20% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of KenGen.
Male
80%
Yes
Female
100%
Yes
KenGen Customer Loyalty Score by Ethnicity
KenGen's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KenGen.
74
out of 100
African American/Black
100
out of 100
Other
KenGen Customer Loyalty Score by Age
KenGen's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of KenGen.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 100% | 26-30 | 100% |
KenGen Customer Loyalty Score by Usage
KenGen's Customer Loyalty score was rated the highest by customers who have used KenGen's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
KenGen Customer Loyalty Score by Industry
KenGen's Customer Loyalty score was rated 100% by both Energy and Manufacturing and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
KenGen Product Quality
4.4/5
KenGen has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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KenGen Product Information
KenGen’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated KenGen's product the highest. Reviewers from the Tech industry rated KenGen the lowest at 4.1.
- Website
- http://kengen.co.ke
- Company Size
- 1,001-5,000 Employees
Quick Insights into KenGen Product Quality
KenGen's Product Quality score was rated highest by customers who have used KenGen's products/services for 2 to 5 Years, and rated lowest by customers who have used KenGen's products/services for Less than 1 Year.
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Ranked KenGen Product Quality the Highest
Ranked KenGen Product Quality the Lowest
KenGen Product Quality Score by Gender
Male customers rated KenGen's Product Quality score 0.5 stars higher than Female customers.
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Male
4.3/5
Female
3.8/5
KenGen Product Quality Score by Ethnicity
KenGen's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KenGen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.7 | African American/Black | 3.7 |
Other 4.6 | Other | 4.6 |
KenGen Product Quality Score by Age
KenGen's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KenGen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.8 | 26-30 | 4.8 |
KenGen Product Quality Score by Usage
KenGen's Product Quality score was rated the highest by customers who have used KenGen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
KenGen Product Quality Score by Industry
KenGen's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
KenGen Pricing
KenGen ROI & Value For Money
3.9/5
KenGen has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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KenGen Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Tech industry think that they had the lowest ROI from KenGen.
Quick Insights into KenGen ROI
KenGen's ROI score was rated highest by customers who have used KenGen's products/services for 2 to 5 Years, and rated lowest by customers who have used KenGen's products/services for Less than 1 Year.
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Ranked KenGen ROI the Highest
Ranked KenGen ROI the Lowest
KenGen ROI Score by Gender
Male customers rated KenGen's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of KenGen.
Male
4.3/5
Female
4/5
KenGen ROI Score by Ethnicity
KenGen's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KenGen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Other 4.3 | Other | 4.3 |
KenGen ROI Score by Age
KenGen's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of KenGen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.5 | 26-30 | 4.5 |
KenGen ROI Score by Usage
KenGen's ROI score was rated the highest by customers who have used KenGen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
KenGen ROI Score by Industry
KenGen's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
KenGen Customer Satisfaction (CSAT)
KenGen Customer Satisfaction (CSAT) Score
92 / 100
KenGen has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KenGen Customer Satisfaction
KenGen's Customer Satisfaction score was rated highest by customers who have used KenGen's products/services for 2 to 5 Years, and rated lowest by customers who have used KenGen's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked KenGen's Customer Satisfaction.
Ranked KenGen Customer Satisfaction the Highest
Ranked KenGen Customer Satisfaction the Lowest
KenGen Customer Satisfaction Score by Gender
Female customers rated KenGen's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of KenGen.
89 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
KenGen Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
KenGen's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KenGen.
86 / 100
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Other
KenGen's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KenGen.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
KenGen Customer Satisfaction Score by Age
KenGen's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KenGen.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 100% |
KenGen Customer Satisfaction Score by Usage
KenGen's Customer Satisfaction score was rated the highest by customers who have used KenGen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
KenGen Customer Satisfaction Score by Industry
KenGen's Customer Satisfaction score was rated 100 points by both Energy and Manufacturing and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "KenGen Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 100,
"stars": 0,
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]
}KenGen Customer Service
4.1/5
KenGen has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About KenGen's Customer Service
Website
http://kengen.co.ke
Quick Insights into KenGen Customer Service
KenGen's Customer Service score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers who have used KenGen's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked KenGen's Customer Service score.
Ranked KenGen Customer Service the Highest
Ranked KenGen Customer Service the Lowest
KenGen Customer Service Score by Gender
Female customers rated KenGen's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of KenGen.
Male
4/5
Female
4.1/5
KenGen Customer Service Score by Ethnicity
KenGen's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KenGen.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Other 4.8 | Other | 4.8 |
KenGen Customer Service Score by Age
KenGen's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KenGen.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.3 | 26-30 | 4.3 |
KenGen Customer Service Score by Usage
KenGen's Customer Service score was rated the highest by customers who have used KenGen's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
KenGen Customer Service Score by Industry
KenGen's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
KenGen as an Employer
4.7/5
KenGen has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KenGen scored a 56 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of KenGen would recommend the brand to a friend. ENPS measures how likely KenGen employees would recommend working at KenGen to a friend.
Net Promoter Score
56
NPS Score
| 74% | Promoters |
|---|---|
| 8% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 84% | Promoters |
|---|---|
| 12% | Passive |
| 4% | Detractors |
