50
NPS
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Kennedy Krieger Institute
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About Kennedy Krieger Institute's Brand
Kennedy Krieger Institute helps children and young adults with disorders of the brain, spinal cord, and musculoskeletal system.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Kennedy Krieger Institute NPS
Kennedy Krieger Institute's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Kennedy Krieger Institute's customers would recommend using the product based on a scale of -100 to 100.
Kennedy Krieger Institute Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Kennedy Krieger Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
Sep 2025 50 | Sep 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kennedy Krieger Institute Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Kennedy Krieger Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kennedy Krieger Institute Product Quality
5/5
Kennedy Krieger Institute has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kennedy Krieger Institute's overall Product Quality score rated by its users and customers.
Kennedy Krieger Institute Product Information
Kennedy Krieger Institute’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://kennedykrieger.org/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Kennedy Krieger Institute Pricing
Kennedy Krieger Institute ROI & Value For Money
5/5
Kennedy Krieger Institute has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kennedy Krieger Institute's overall ROI score rated by its users and customers.
Kennedy Krieger Institute Customer Satisfaction (CSAT)
Kennedy Krieger Institute Customer Satisfaction (CSAT) Score
50 / 100
Kennedy Krieger Institute has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kennedy Krieger Institute Customer Service
5/5
Kennedy Krieger Institute has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kennedy Krieger Institute's overall Customer Service score rated by its users and customers.
About Kennedy Krieger Institute's Customer Service
Address
Baltimore, MD
Website
http://kennedykrieger.org/
Phone Number
(443) 923-9118
Kennedy Krieger Institute as an Employer
3.3/5
Kennedy Krieger Institute has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Kennedy Krieger Institute
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Kennedy Krieger Institute scored a 50 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Kennedy Krieger Institute would recommend the brand to a friend. ENPS measures how likely Kennedy Krieger Institute employees would recommend working at Kennedy Krieger Institute to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
