-57
NPS
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Kenshoo
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About Kenshoo's Brand
Kenshoo is the global leader in agile marketing software.
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Kenshoo NPS
Kenshoo's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Kenshoo's customers would recommend using the product based on a scale of -100 to 100.
Kenshoo Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Kenshoo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Feb 2021 -33 | Feb 2021 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Sep 2022 -40 | Sep 2022 | -40 |
Oct 2022 -51 | Oct 2022 | -51 |
Jul 2024 -57 | Jul 2024 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kenshoo Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Kenshoo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kenshoo Product Quality
3/5
Kenshoo has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kenshoo's overall Product Quality score rated by its users and customers.
Kenshoo Product Information
Kenshoo serves markets in the United States, China, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Germany. Kenshoo offers products for large sized businesses.
Kenshoo’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.kenshoo.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
SaaS
Languages Supported
English
French
Portuguese
Chinese (Simplified)
Japanese
Hebrew
Kenshoo Pricing
Kenshoo ROI & Value For Money
3.2/5
Kenshoo has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kenshoo's overall ROI score rated by its users and customers.
Kenshoo Pricing Plans
Kenshoo has a pricing structure that accommodates large businesses.
Who Uses Kenshoo?
Large Enterprises
Kenshoo Customer Satisfaction (CSAT)
Kenshoo Customer Satisfaction (CSAT) Score
50 / 100
Kenshoo has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kenshoo Customer Service
3.1/5
Kenshoo has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kenshoo's overall Customer Service score rated by its users and customers.
About Kenshoo's Customer Service
Address
6 Habarzel Street, Lobby B, 4th floor, Tell, TX 6971010 Israel
Website
http://www.kenshoo.com
Consumer vs. Employees
Kenshoo scored a -57 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Kenshoo would recommend the brand to a friend. ENPS measures how likely Kenshoo employees would recommend working at Kenshoo to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
