42
NPS
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Brand Page
Kentico
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About Kentico's Brand
Only Kentico delivers sophisticated digital marketing with much more drag-and-drop ease. That’s why only Kentico accelerates you to success.
Brand at a Glance
3.8/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Kentico NPS
Kentico's Net Promoter Score (NPS) is a 42 with 65% Promoters, 12% Passives, and 23% Detractors. Net Promoter Score tracks whether Kentico's customers would recommend using the product based on a scale of -100 to 100.
Kentico Overall NPS
| 65% | Promoters |
|---|---|
| 12% | Passives |
| 23% | Detractors |
Kentico NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 42 | Aug 2020 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kentico NPS by Usage
Kentico's NPS was rated the highest by customers who have used Kentico's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
Kentico Product Quality
3.8/5
Kentico has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Kentico Product Information
Kentico serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Kentico supports iOS and Android devices and offers products for medium and large sized businesses.
Kentico’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.kentico.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
SaaS
Languages Supported
English
Arabic
Dutch
French
German
Spanish
Thai
Chinese (Simplified)
Italian
Russian
Czech
Polish
Product Type
Shopping Cart Software
eCommerce Software
Content Management System (CMS) Software
Email Marketing Software
Social Media Marketing Software
Content Marketing Software
Marketing Analytics Software
Kentico Pricing
Kentico ROI & Value For Money
4.2/5
Kentico has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Kentico Pricing Plans
Kentico has a pricing structure that accommodates medium and large businesses.
Who Uses Kentico?
Medium Businesses
Large Enterprises
Kentico Customer Service
3.7/5
Kentico has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Kentico's Customer Service
Address
15 Constitution Dr., Suite 2C, Bedford, NH 03110
Website
http://www.kentico.com
Phone Number
6035539945
Kentico as an Employer
4.4/5
Kentico has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kentico scored a 42 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Kentico would recommend the brand to a friend. ENPS measures how likely Kentico employees would recommend working at Kentico to a friend.
Net Promoter Score
42
NPS Score
| 65% | Promoters |
|---|---|
| 12% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
