13
NPS
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Keolis
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About Keolis' Brand
Keolis is a French-owned public transit operator servicing millions of passengers around the world.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Keolis NPS
Keolis's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Keolis's customers would recommend using the product based on a scale of -100 to 100.
Keolis Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Keolis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Dec 2023 17 | Dec 2023 | 17 |
May 2024 13 | May 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Keolis NPS by Gender
Keolis's NPS was rated 34 by Male customers on Comparably.
Male
34
Keolis's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Keolis's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Keolis Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Keolis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Keolis Customer Loyalty Score by Gender
Keolis's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Keolis Product Quality
3.6/5
Keolis has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Keolis Product Information
Keolis’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Travel
Quick Insights into Keolis Product Quality
Keolis's Product Quality score was rated highest by Male customers.
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Ranked Keolis Product Quality the Highest
Keolis Product Quality Score by Gender
Keolis's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Keolis.
Male
3.5/5
Female
N/A
Keolis Pricing
Keolis ROI & Value For Money
3.6/5
Keolis has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Keolis ROI
Keolis's ROI score was rated highest by Male customers.
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Ranked Keolis ROI the Highest
Keolis ROI Score by Gender
Keolis's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Keolis Customer Satisfaction (CSAT)
Keolis Customer Satisfaction (CSAT) Score
80 / 100
Keolis has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Keolis Customer Service
3.8/5
Keolis has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Keolis's Customer Service
Address
20 rue Le Peletier Cedex, 75320 France
Website
http://www.keolis.com/en.html
Phone Number
33 1 71 32 90 00
Quick Insights into Keolis Customer Service
Keolis's Customer Service score was rated highest by Male customers.
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Ranked Keolis Customer Service the Highest
Keolis Customer Service Score by Gender
Keolis's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Keolis.
Male
3.6/5
Female
N/A
Keolis as an Employer
3.3/5
Keolis has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Keolis scored a 13 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Keolis would recommend the brand to a friend. ENPS measures how likely Keolis employees would recommend working at Keolis to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 40% | Promoters |
|---|---|
| 25% | Passive |
| 35% | Detractors |
