-100
NPS
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Kepler Communications
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About Kepler Communications' Brand
Kepler Communications is a satellite communications company
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
4.5/5
Customer Service
Kepler Communications NPS
Kepler Communications's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Kepler Communications's customers would recommend using the product based on a scale of -100 to 100.
Kepler Communications Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Kepler Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2025 -100 | Aug 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kepler Communications Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Kepler Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kepler Communications Product Quality
1.5/5
Kepler Communications has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kepler Communications' overall Product Quality score rated by its users and customers.
Kepler Communications Product Information
Kepler Communications’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Kepler Communications Pricing
Kepler Communications ROI & Value For Money
1.5/5
Kepler Communications has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kepler Communications' overall ROI score rated by its users and customers.
Kepler Communications Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kepler Communications Customer Service
4.5/5
Kepler Communications has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kepler Communications' overall Customer Service score rated by its users and customers.
About Kepler Communications's Customer Service
Address
Toronto, Canada
Kepler Communications as an Employer
Consumer vs. Employees
Kepler Communications scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Kepler Communications would recommend the brand to a friend. ENPS measures how likely Kepler Communications employees would recommend working at Kepler Communications to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
