-17
NPS
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Kerecis
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About Kerecis' Brand
Kerecis is a developer of patent-pending MariGen(TM), an omega3 fish-skin acellular dermal matrix transplantation technology.
Brand at a Glance
85%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.6/5
Customer Service
Kerecis NPS
Kerecis's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Kerecis's customers would recommend using the product based on a scale of -100 to 100.
Kerecis Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Kerecis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Sep 2023 -33 | Sep 2023 | -33 |
Dec 2023 -50 | Dec 2023 | -50 |
Jan 2024 -20 | Jan 2024 | -20 |
Oct 2025 -17 | Oct 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kerecis Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Kerecis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kerecis Product Quality
3.3/5
Kerecis has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kerecis' overall Product Quality score rated by its users and customers.
Kerecis Product Information
Kerecis’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.kerecis.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Healthcare
Kerecis Pricing
Kerecis ROI & Value For Money
3/5
Kerecis has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kerecis' overall ROI score rated by its users and customers.
Kerecis Customer Satisfaction (CSAT)
Kerecis Customer Satisfaction (CSAT) Score
67 / 100
Kerecis has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kerecis Customer Service
3.6/5
Kerecis has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Kerecis' overall Customer Service score rated by its users and customers.
About Kerecis's Customer Service
Address
Eyrargata 2, 400 Iceland
Website
http://www.kerecis.com
Phone Number
354 849 4960
Kerecis as an Employer
2.3/5
Kerecis has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Kerecis scored a -17 for Net Promoter Score and a -90 for Employee Net Promoter Score. NPS gauges how likely a customer of Kerecis would recommend the brand to a friend. ENPS measures how likely Kerecis employees would recommend working at Kerecis to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-90
eNPS Score
| 5% | Promoters |
|---|---|
| 0% | Passive |
| 95% | Detractors |
