40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kerr Corporation
Marketing or Exec? Claim Your Free Account
About Kerr Corporation's Brand
Kerr Corporation has secured a reputation as one of the most trusted names in premiere dental consumables.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Kerr Corporation NPS
Kerr Corporation's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Kerr Corporation's customers would recommend using the product based on a scale of -100 to 100.
Kerr Corporation Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Kerr Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Nov 2023 25 | Nov 2023 | 25 |
Jan 2025 40 | Jan 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kerr Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Kerr Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kerr Corporation Product Quality
3.3/5
Kerr Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kerr Corporation's overall Product Quality score rated by its users and customers.
Kerr Corporation Product Information
Kerr Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.kerrdental.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Kerr Corporation Pricing
Kerr Corporation ROI & Value For Money
3.4/5
Kerr Corporation has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kerr Corporation's overall ROI score rated by its users and customers.
Kerr Corporation Customer Satisfaction (CSAT)
Kerr Corporation Customer Satisfaction (CSAT) Score
75 / 100
Kerr Corporation has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kerr Corporation Customer Service
3.4/5
Kerr Corporation has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kerr Corporation's overall Customer Service score rated by its users and customers.
About Kerr Corporation's Customer Service
Address
1717 West Collins, Orange, CA 92867
Website
https://www.kerrdental.com/
Phone Number
(800)537-7123
Kerr Corporation as an Employer
4.6/5
Kerr Corporation has a 4.6/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Kerr Corporation scored a 40 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Kerr Corporation would recommend the brand to a friend. ENPS measures how likely Kerr Corporation employees would recommend working at Kerr Corporation to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
