0
NPS
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KETIV Technologies, Inc.
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About KETIV Technologies, Inc. Brand
We’re a technology company reimagining the future of manufacturing. We started as an Autodesk software reseller in 1983. We've partnered with Autodesk & ANSYS, consulted and provided solutions to out clients. Our extensive and diverse experience gives us the power to drive businesses into the future and impact the lives of our customers.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
KETIV Technologies, Inc. NPS
KETIV Technologies, Inc.'s Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether KETIV Technologies, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
KETIV Technologies, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
KETIV Technologies, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KETIV Technologies, Inc. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of KETIV Technologies, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KETIV Technologies, Inc. Product Quality
4/5
KETIV Technologies, Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock KETIV Technologies, Inc. overall Product Quality score rated by its users and customers.
KETIV Technologies, Inc. Product Information
KETIV Technologies, Inc.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.ketiv.com
- Company Size
- 51-200 Employees
Industry
Business Services
KETIV Technologies, Inc. Pricing
KETIV Technologies, Inc. ROI & Value For Money
4/5
KETIV Technologies, Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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KETIV Technologies, Inc. Customer Satisfaction (CSAT)
KETIV Technologies, Inc. Customer Satisfaction (CSAT) Score
100 / 100
KETIV Technologies, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KETIV Technologies, Inc. Customer Service
4/5
KETIV Technologies, Inc. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About KETIV Technologies, Inc.'s Customer Service
Address
3010 Saturn St. #100, Brea, CA 92821
Website
http://www.ketiv.com
Phone Number
7147164994
KETIV Technologies, Inc.'s Social Links
KETIV Technologies, Inc. as an Employer
4.6/5
KETIV Technologies, Inc. has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KETIV Technologies, Inc. scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of KETIV Technologies, Inc. would recommend the brand to a friend. ENPS measures how likely KETIV Technologies, Inc. employees would recommend working at KETIV Technologies, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
