-39
NPS
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Kettler
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About Kettler's Brand
Founded in 1977, the company is ranked as one of the Top Development Companies in the Metropolitan area.
Brand at a Glance
79%
Customer Loyalty
2.7/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
Kettler CMO
Laurel Howell
Laurel Howell serves as the Chief Marketing Officer of Kettler, Inc.. Laurel started at Kettler, Inc. in January of 2014. Laurel currently resides in the Washington D.C. Metro Area.
Kettler NPS
Kettler's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Kettler's customers would recommend using the product based on a scale of -100 to 100.
Kettler Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Kettler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -33 | Jul 2023 | -33 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 -20 | Feb 2024 | -20 |
Mar 2024 -29 | Mar 2024 | -29 |
Dec 2024 -37 | Dec 2024 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kettler NPS by Gender
Kettler's NPS was rated -100 by Female customers on Comparably.
Female
-100
Kettler's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Kettler's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Kettler NPS by Usage
Kettler's NPS was rated -100 points by customers who have used Kettler's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Kettler Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Kettler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kettler Customer Loyalty Score by Gender
Kettler's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Kettler Customer Loyalty Score by Usage
Kettler's Customer Loyalty score was rated 70% by customers who have used Kettler's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kettler Product Quality
2.7/5
Kettler has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Kettler Product Information
Kettler’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.kettler.com
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Tech
Quick Insights into Kettler Product Quality
Kettler's Product Quality score was rated highest by Female customers.
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Ranked Kettler Product Quality the Highest
Kettler Product Quality Score by Gender
Kettler's Product Quality score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Kettler Product Quality Score by Usage
Kettler's Product Quality score was rated 1.5 stars by customers who have used Kettler's products/services for Less than 1 Year.
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Kettler Pricing
Kettler ROI & Value For Money
3.3/5
Kettler has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Kettler ROI
Kettler's ROI score was rated highest by Female customers.
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Ranked Kettler ROI the Highest
Kettler ROI Score by Gender
Kettler's ROI score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Kettler ROI Score by Usage
Kettler's ROI score was rated 2 stars by customers who have used Kettler's products/services for Less than 1 Year.
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Kettler Customer Satisfaction (CSAT)
Kettler Customer Satisfaction (CSAT) Score
57 / 100
Kettler has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kettler Customer Service
2.9/5
Kettler has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Kettler's Customer Service
Address
Mclean, VA United States of America
Website
http://www.kettler.com
Phone Number
703-641-9000
Quick Insights into Kettler Customer Service
Kettler's Customer Service score was rated highest by Female customers.
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Ranked Kettler Customer Service the Highest
Kettler Customer Service Score by Gender
Kettler's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kettler.
Female
1.6/5
Male
N/A
Kettler Customer Service Score by Usage
Kettler's Customer Service score was rated 1.6 stars by customers who have used Kettler's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kettler as an Employer
4.1/5
Kettler has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Kettler scored a -39 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Kettler would recommend the brand to a friend. ENPS measures how likely Kettler employees would recommend working at Kettler to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
