-20
NPS
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Key Food
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About Key Food's Brand
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Key Food NPS
Key Food's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether Key Food's customers would recommend using the product based on a scale of -100 to 100.
Key Food Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
Key Food NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 -20 | Dec 2022 | -20 |
Apr 2023 -34 | Apr 2023 | -34 |
May 2023 -43 | May 2023 | -43 |
Aug 2024 -25 | Aug 2024 | -25 |
May 2025 -11 | May 2025 | -11 |
Aug 2025 -20 | Aug 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Key Food Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Key Food users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Key Food Product Quality
3.1/5
Key Food has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Key Food's overall Product Quality score rated by its users and customers.
Key Food Product Information
Key Food’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.keyfood.com/
Key Food Pricing
Key Food ROI & Value For Money
3.5/5
Key Food has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Key Food Customer Satisfaction (CSAT)
Key Food Customer Satisfaction (CSAT) Score
72 / 100
Key Food has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Key Food Customer Service
3.4/5
Key Food has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Key Food's Customer Service
Website
https://www.keyfood.com/
Key Food as an Employer
Consumer vs. Employees
Key Food scored a -20 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Key Food would recommend the brand to a friend. ENPS measures how likely Key Food employees would recommend working at Key Food to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 19% | Promoters |
|---|---|
| 20% | Passive |
| 61% | Detractors |
