-100
NPS
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Key Technology
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About Key Technology's Brand
Key Technology, Inc., together with its subsidiaries, engages in the design, manufacture
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Key Technology NPS
Key Technology's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Key Technology's customers would recommend using the product based on a scale of -100 to 100.
Key Technology Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Key Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Key Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Key Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Key Technology Product Quality
1.5/5
Key Technology has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Key Technology's overall Product Quality score rated by its users and customers.
Key Technology Product Information
Key Technology’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.key.net/
- Company Size
- 501-1,000 Employees
Industry
Tech
Food and Beverages
Key Technology Pricing
Key Technology ROI & Value For Money
1.5/5
Key Technology has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Key Technology's overall ROI score rated by its users and customers.
Key Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Key Technology Customer Service
1.5/5
Key Technology has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Key Technology's overall Customer Service score rated by its users and customers.
About Key Technology's Customer Service
Address
Walla Walla, WA
Website
http://www.key.net/
Phone Number
5095223355
Key Technology as an Employer
3.4/5
Key Technology has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Key Technology scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Key Technology would recommend the brand to a friend. ENPS measures how likely Key Technology employees would recommend working at Key Technology to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
