0
NPS
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Key Tronic
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About Key Tronic's Brand
Key Tronic Corporation (Key Tronic) is engaged in manufacturing computer keyboards
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Key Tronic NPS
Key Tronic's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Key Tronic's customers would recommend using the product based on a scale of -100 to 100.
Key Tronic Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Key Tronic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Key Tronic Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Key Tronic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Key Tronic Product Quality
4.5/5
Key Tronic has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Key Tronic's overall Product Quality score rated by its users and customers.
Key Tronic Product Information
Key Tronic’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.keytronic.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Key Tronic Pricing
Key Tronic ROI & Value For Money
3.7/5
Key Tronic has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Key Tronic's overall ROI score rated by its users and customers.
Key Tronic Customer Satisfaction (CSAT)
Key Tronic Customer Satisfaction (CSAT) Score
100 / 100
Key Tronic has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Key Tronic Customer Service
3.7/5
Key Tronic has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Key Tronic's overall Customer Service score rated by its users and customers.
About Key Tronic's Customer Service
Address
N. 4424 Sullivan Road, Spokane, WA
Website
http://www.keytronic.com/
Phone Number
(509) 928-8000
Key Tronic as an Employer
3.8/5
Key Tronic has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Key Tronic scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Key Tronic would recommend the brand to a friend. ENPS measures how likely Key Tronic employees would recommend working at Key Tronic to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
