21
NPS
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Keyence
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About Keyence's Brand
Sensors, barcode readers, vision systems
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Keyence NPS
Keyence's Net Promoter Score (NPS) is a 21 with 55% Promoters, 11% Passives, and 34% Detractors. Net Promoter Score tracks whether Keyence's customers would recommend using the product based on a scale of -100 to 100.
Keyence Overall NPS
| 55% | Promoters |
|---|---|
| 11% | Passives |
| 34% | Detractors |
Keyence NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 15 | Feb 2024 | 15 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 19 | Apr 2024 | 19 |
Jun 2024 18 | Jun 2024 | 18 |
Sep 2024 20 | Sep 2024 | 20 |
Oct 2024 20 | Oct 2024 | 20 |
Nov 2024 18 | Nov 2024 | 18 |
Feb 2025 20 | Feb 2025 | 20 |
Jun 2025 19 | Jun 2025 | 19 |
Aug 2025 21 | Aug 2025 | 21 |
Oct 2025 21 | Oct 2025 | 21 |
Mar 2026 21 | Mar 2026 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Keyence NPS by Gender
Male customers rated Keyence's NPS 101 points higher than Female customers.
Male
34
Keyence's NPS was rated 34 by Male customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Female
-67
Keyence's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Keyence NPS by Ethnicity
Keyence's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 20 | Hispanic or Latino | 20 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 0 | Other | 0 |
Keyence NPS by Age
Keyence's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Keyence NPS by Usage
Keyence's NPS was rated the highest by customers who have used Keyence's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years -20 | Over 10 Years | -20 |
Keyence Customer Reviews
Out of the 5 Keyence customer reviews 4 were positive and 1 was constructive. Keyence customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Keyence Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Keyence users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Keyence Customer Loyalty Score by Gender
Male customers rated Keyence's Customer Loyalty score 5% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Keyence.
Male
75%
Yes
Female
70%
Yes
Keyence Customer Loyalty Score by Ethnicity
Keyence's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Keyence.
70
out of 100
Caucasian
82
out of 100
Hispanic or Latino
78
out of 100
Asian or Pacific Islander
55
out of 100
Other
Keyence Customer Loyalty Score by Age
Keyence's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Keyence.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
31-35 64% | 31-35 | 64% |
41-45 70% | 41-45 | 70% |
Keyence Customer Loyalty Score by Usage
Keyence's Customer Loyalty score was rated the highest by customers who have used Keyence's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Keyence Customer Loyalty Score by Industry
Keyence's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Keyence Product Quality
3.6/5
Keyence has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Keyence Product Information
Keyence’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Keyence's product the highest. Reviewers from the Aerospace and Aviation industry rated Keyence the lowest at 2.7.
- Website
- http://www.keyence.co.in
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Keyence Product Quality
Keyence's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Keyence Product Quality the Highest
Ranked Keyence Product Quality the Lowest
Keyence Product Quality Score by Gender
Male customers rated Keyence's Product Quality score 2 stars higher than Female customers.
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Male
4/5
Female
2/5
Keyence Product Quality Score by Ethnicity
Keyence's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Keyence.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.4 | Other | 4.4 |
Keyence Product Quality Score by Age
Keyence's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Keyence.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 3.9 | 31-35 | 3.9 |
41-45 2.1 | 41-45 | 2.1 |
Keyence Product Quality Score by Usage
Keyence's Product Quality score was rated the highest by customers who have used Keyence's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Keyence Product Quality Score by Industry
Keyence's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Aerospace and Aviation industry customers.
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Keyence Pricing
Keyence ROI & Value For Money
3.7/5
Keyence has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Keyence Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Keyence.
Quick Insights into Keyence ROI
Keyence's ROI score was rated highest by customers who have used Keyence's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Keyence ROI the Highest
Ranked Keyence ROI the Lowest
Keyence ROI Score by Gender
Male customers rated Keyence's ROI score 2.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Keyence.
Male
4.1/5
Female
1.6/5
Keyence ROI Score by Ethnicity
Keyence's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Keyence.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4.1 | Other | 4.1 |
Keyence ROI Score by Age
Keyence's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Keyence.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4 | 26-30 | 4 |
31-35 3.6 | 31-35 | 3.6 |
41-45 2 | 41-45 | 2 |
Keyence ROI Score by Usage
Keyence's ROI score was rated the highest by customers who have used Keyence's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Keyence ROI Score by Industry
Keyence's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Keyence Customer Satisfaction (CSAT)
Keyence Customer Satisfaction (CSAT) Score
69 / 100
Keyence has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
26%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
10%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Keyence Customer Satisfaction
Keyence's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Keyence's Customer Satisfaction.
Ranked Keyence Customer Satisfaction the Highest
Ranked Keyence Customer Satisfaction the Lowest
Keyence Customer Satisfaction Score by Gender
Male customers rated Keyence's Customer Satisfaction score 41 points higher than Female customers.
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74 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 6% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Keyence Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Keyence's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Keyence's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Keyence's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Keyence.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Keyence's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Keyence.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Keyence Customer Satisfaction Score by Age
Keyence's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Keyence.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 41-45 | 0% |
Keyence Customer Satisfaction Score by Usage
Keyence's Customer Satisfaction score was rated the highest by customers who have used Keyence's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Keyence Customer Satisfaction Score by Industry
Keyence's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Keyence Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
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"groupId": 533,
"score": 75,
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"scoreClassName": "max",
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]
}Keyence Customer Service
3.6/5
Keyence has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Keyence's overall Customer Service score rated by its users and customers.
About Keyence's Customer Service
Website
http://www.keyence.co.in
Phone Number
91-44-4963-0900
Quick Insights into Keyence Customer Service
Keyence's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Keyence's Customer Service score.
Ranked Keyence Customer Service the Highest
Ranked Keyence Customer Service the Lowest
Keyence Customer Service Score by Gender
Male customers rated Keyence's Customer Service score 2.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Keyence.
Male
4.1/5
Female
1.6/5
Keyence Customer Service Score by Ethnicity
Keyence's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Keyence.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.5 | Other | 4.5 |
Keyence Customer Service Score by Age
Keyence's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Keyence.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.5 | 31-35 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
Keyence Customer Service Score by Usage
Keyence's Customer Service score was rated the highest by customers who have used Keyence's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Keyence Customer Service Score by Industry
Keyence's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Keyence as an Employer
4.1/5
Keyence has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Keyence scored a 21 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Keyence would recommend the brand to a friend. ENPS measures how likely Keyence employees would recommend working at Keyence to a friend.
Net Promoter Score
21
NPS Score
| 55% | Promoters |
|---|---|
| 11% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 36% | Promoters |
|---|---|
| 34% | Passive |
| 30% | Detractors |
