0
NPS
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Brand Page
Keypath Education
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About Keypath Education's Brand
Keypath partners with the world’s leading universities to unlock greatness in every student.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Keypath Education NPS
Keypath Education's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Keypath Education's customers would recommend using the product based on a scale of -100 to 100.
Keypath Education Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Keypath Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 20 | Mar 2022 | 20 |
May 2022 15 | May 2022 | 15 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Keypath Education Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Keypath Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Keypath Education Product Quality
3.3/5
Keypath Education has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Keypath Education's overall Product Quality score rated by its users and customers.
Keypath Education Product Information
Keypath Education’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.keypathedu.com/
- Company Size
- 501-1,000 Employees
Industry
Education
Keypath Education Pricing
Keypath Education ROI & Value For Money
2.9/5
Keypath Education has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Keypath Education's overall ROI score rated by its users and customers.
Keypath Education Customer Satisfaction (CSAT)
Keypath Education Customer Satisfaction (CSAT) Score
60 / 100
Keypath Education has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Keypath Education Customer Service
2.9/5
Keypath Education has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Keypath Education's overall Customer Service score rated by its users and customers.
About Keypath Education's Customer Service
Address
1933 N Meacham Road, Schaumburg, IL 60173
Website
http://www.keypathedu.com/
Phone Number
847-597-6410
Keypath Education's Social Links
Keypath Education as an Employer
4.5/5
Keypath Education has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Keypath Education scored a 0 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Keypath Education would recommend the brand to a friend. ENPS measures how likely Keypath Education employees would recommend working at Keypath Education to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
