66
NPS
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Keystone Bank
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About Keystone Bank's Brand
Brand at a Glance
89%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Keystone Bank NPS
Keystone Bank's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Keystone Bank's customers would recommend using the product based on a scale of -100 to 100.
Keystone Bank Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Keystone Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 60 | Jun 2022 | 60 |
Feb 2024 67 | Feb 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Keystone Bank NPS by Gender
Keystone Bank's NPS was rated 100 by Male customers on Comparably.
Male
100
Keystone Bank's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Keystone Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Keystone Bank NPS by Ethnicity
Keystone Bank's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Keystone Bank Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Keystone Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Keystone Bank Customer Loyalty Score by Gender
Keystone Bank's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Keystone Bank.
Male
100%
Yes
Female
N/A
Yes
Keystone Bank Customer Loyalty Score by Ethnicity
Keystone Bank's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Keystone Bank.
100
out of 100
Other
Keystone Bank Product Quality
4.2/5
Keystone Bank has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Keystone Bank Product Information
Keystone Bank’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.keystonebankng.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Keystone Bank Product Quality
Keystone Bank's Product Quality score was rated highest by Male customers.
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Ranked Keystone Bank Product Quality the Highest
Keystone Bank Product Quality Score by Gender
Keystone Bank's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Keystone Bank Product Quality Score by Ethnicity
Keystone Bank's Product Quality score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Keystone Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Keystone Bank Pricing
Keystone Bank ROI & Value For Money
3.9/5
Keystone Bank has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Keystone Bank ROI
Keystone Bank's ROI score was rated highest by Male customers.
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Ranked Keystone Bank ROI the Highest
Keystone Bank ROI Score by Gender
Keystone Bank's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Keystone Bank ROI Score by Ethnicity
Keystone Bank's ROI score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Keystone Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Keystone Bank Customer Satisfaction (CSAT)
Keystone Bank Customer Satisfaction (CSAT) Score
100 / 100
Keystone Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Keystone Bank Customer Satisfaction
Keystone Bank's Customer Satisfaction score was rated highest by Male customers.
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Ranked Keystone Bank Customer Satisfaction the Highest
Keystone Bank Customer Satisfaction Score by Gender
Keystone Bank's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Keystone Bank.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Keystone Bank Customer Satisfaction Score by Ethnicity
CSAT according to Other
Keystone Bank's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Keystone Bank.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Keystone Bank Customer Service
3.9/5
Keystone Bank has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Keystone Bank's Customer Service
Address
1 Keystone Bank Crescent, Lagos, Faroe Islands
Website
www.keystonebankng.com
Quick Insights into Keystone Bank Customer Service
Keystone Bank's Customer Service score was rated highest by Male customers.
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Ranked Keystone Bank Customer Service the Highest
Keystone Bank Customer Service Score by Gender
Keystone Bank's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Keystone Bank.
Male
5/5
Female
N/A
Keystone Bank Customer Service Score by Ethnicity
Keystone Bank's Customer Service score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Keystone Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 5 | Other | 5 |
Keystone Bank as an Employer
Consumer vs. Employees
Keystone Bank scored a 66 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Keystone Bank would recommend the brand to a friend. ENPS measures how likely Keystone Bank employees would recommend working at Keystone Bank to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
