14
NPS
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Keywords Studios
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About Keywords Studios' Brand
We are using our passion to create a global services platform for video games and beyond. We aim to become the “go to” provider of technical services.
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Keywords Studios NPS
Keywords Studios's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Keywords Studios's customers would recommend using the product based on a scale of -100 to 100.
Keywords Studios Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
Keywords Studios NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 30 | Dec 2022 | 30 |
Jan 2023 27 | Jan 2023 | 27 |
Mar 2023 31 | Mar 2023 | 31 |
Apr 2023 17 | Apr 2023 | 17 |
Aug 2023 10 | Aug 2023 | 10 |
Oct 2023 -1 | Oct 2023 | -1 |
Dec 2023 4 | Dec 2023 | 4 |
Jan 2024 7 | Jan 2024 | 7 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 8 | May 2024 | 8 |
Jun 2024 11 | Jun 2024 | 11 |
Sep 2025 15 | Sep 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Keywords Studios NPS by Gender
Keywords Studios's NPS was rated 0 by Male customers on Comparably.
Male
0
Keywords Studios's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Keywords Studios's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Keywords Studios NPS by Usage
Keywords Studios's NPS was rated 0 points by customers who have used Keywords Studios's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Keywords Studios Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Keywords Studios users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Keywords Studios Customer Loyalty Score by Gender
Keywords Studios's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Keywords Studios.
Male
100%
Yes
Female
N/A
Yes
Keywords Studios Customer Loyalty Score by Usage
Keywords Studios's Customer Loyalty score was rated 100% by customers who have used Keywords Studios's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Keywords Studios Customer Loyalty Score by Industry
Keywords Studios's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Keywords Studios Product Quality
3.8/5
Keywords Studios has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Keywords Studios Product Information
Keywords Studios’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Keywords Studios's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Gaming
Quick Insights into Keywords Studios Product Quality
Keywords Studios's Product Quality score was rated highest by Male customers.
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Ranked Keywords Studios Product Quality the Highest
Keywords Studios Product Quality Score by Gender
Keywords Studios's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Keywords Studios Product Quality Score by Usage
Keywords Studios's Product Quality score was rated 3.8 stars by customers who have used Keywords Studios's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Keywords Studios Product Quality Score by Industry
Keywords Studios's Product Quality score was rated 3.8 stars by Tech industry customers.
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Keywords Studios Pricing
Keywords Studios ROI & Value For Money
3.4/5
Keywords Studios has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Keywords Studios Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Keywords Studios ROI
Keywords Studios's ROI score was rated highest by Male customers.
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Ranked Keywords Studios ROI the Highest
Keywords Studios ROI Score by Gender
Keywords Studios's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Keywords Studios ROI Score by Usage
Keywords Studios's ROI score was rated 3.6 stars by customers who have used Keywords Studios's products/services for 2 to 5 Years.
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Keywords Studios ROI Score by Industry
Keywords Studios's ROI score was rated 3.6 stars by Tech industry customers.
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Keywords Studios Customer Satisfaction (CSAT)
Keywords Studios Customer Satisfaction (CSAT) Score
63 / 100
Keywords Studios has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Keywords Studios Customer Satisfaction
Keywords Studios's Customer Satisfaction score was rated highest by Male customers.
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Ranked Keywords Studios Customer Satisfaction the Highest
Keywords Studios Customer Satisfaction Score by Gender
Keywords Studios's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Keywords Studios.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Keywords Studios Customer Service
3.6/5
Keywords Studios has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Keywords Studios's Customer Service
Address
Dublin, Bellevue, WA Ireland
Website
https://www.keywordsstudios.com/
Phone Number
425 285 7381
Quick Insights into Keywords Studios Customer Service
Keywords Studios's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Keywords Studios' Customer Service score.
Ranked Keywords Studios Customer Service the Highest
Keywords Studios Customer Service Score by Gender
Keywords Studios's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Keywords Studios.
Male
3.7/5
Female
N/A
Keywords Studios Customer Service Score by Usage
Keywords Studios's Customer Service score was rated 3.6 stars by customers who have used Keywords Studios's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Keywords Studios Customer Service Score by Industry
Keywords Studios's Customer Service score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Keywords Studios as an Employer
3.3/5
Keywords Studios has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Keywords Studios scored a 14 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Keywords Studios would recommend the brand to a friend. ENPS measures how likely Keywords Studios employees would recommend working at Keywords Studios to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 29% | Promoters |
|---|---|
| 25% | Passive |
| 46% | Detractors |
