34
NPS
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kgb
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About kgb's Brand
kgb is a privately held, New York-based company and the world's largest independent provider of directory assistance and enhanced
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
4.5/5
Pricing
3/5
Customer Service
kgb NPS
kgb's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether kgb's customers would recommend using the product based on a scale of -100 to 100.
kgb Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
kgb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Oct 2024 33 | Oct 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
kgb Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of kgb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
kgb Product Quality
1.5/5
kgb has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock kgb's overall Product Quality score rated by its users and customers.
kgb Product Information
kgb’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.kgb.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
FinTech
SaaS
kgb Pricing
kgb ROI & Value For Money
4.5/5
kgb has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock kgb's overall ROI score rated by its users and customers.
kgb Customer Satisfaction (CSAT)
kgb Customer Satisfaction (CSAT) Score
50 / 100
kgb has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
kgb Customer Service
3/5
kgb has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock kgb's overall Customer Service score rated by its users and customers.
About kgb's Customer Service
Address
655 Madison Avenue, New York City, NY 10065
Website
http://www.kgb.com
kgb as an Employer
Consumer vs. Employees
kgb scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of kgb would recommend the brand to a friend. ENPS measures how likely kgb employees would recommend working at kgb to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
