-100
NPS
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KGP Logistics
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About KGP Logistics' Brand
KGP Logistics is one of the country's largest single-source value-added suppliers of supply chain services, communications equipment and
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
KGP Logistics NPS
KGP Logistics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether KGP Logistics's customers would recommend using the product based on a scale of -100 to 100.
KGP Logistics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
KGP Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KGP Logistics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of KGP Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KGP Logistics Product Quality
1.5/5
KGP Logistics has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KGP Logistics' overall Product Quality score rated by its users and customers.
KGP Logistics Product Information
KGP Logistics’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://kgplogistics.com
- Company Size
- 1,001-5,000 Employees
KGP Logistics Pricing
KGP Logistics ROI & Value For Money
2/5
KGP Logistics has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock KGP Logistics' overall ROI score rated by its users and customers.
KGP Logistics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KGP Logistics Customer Service
1.5/5
KGP Logistics has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KGP Logistics' overall Customer Service score rated by its users and customers.
About KGP Logistics's Customer Service
Address
Faribault, MN
Website
http://kgplogistics.com
Phone Number
(913) 393-6791
KGP Logistics as an Employer
2.5/5
KGP Logistics has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
KGP Logistics scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of KGP Logistics would recommend the brand to a friend. ENPS measures how likely KGP Logistics employees would recommend working at KGP Logistics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
