100
NPS
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Brand Page
Khan Academy
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About Khan Academy's Brand
Providing a free world class education for anyone, anywhere.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Khan Academy NPS
Khan Academy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Khan Academy's customers would recommend using the product based on a scale of -100 to 100.
Khan Academy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Khan Academy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
May 2022 100 | May 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Khan Academy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Khan Academy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Khan Academy Product Quality
4.5/5
Khan Academy has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Khan Academy's overall Product Quality score rated by its users and customers.
Khan Academy Product Information
Khan Academy’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.khanacademy.org
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Khan Academy Pricing
Khan Academy ROI & Value For Money
5/5
Khan Academy has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Khan Academy's overall ROI score rated by its users and customers.
Khan Academy Customer Satisfaction (CSAT)
Khan Academy Customer Satisfaction (CSAT) Score
100 / 100
Khan Academy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Khan Academy Customer Service
4.5/5
Khan Academy has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Khan Academy's overall Customer Service score rated by its users and customers.
About Khan Academy's Customer Service
Address
Palo Alto, CA
Website
http://www.khanacademy.org
Phone Number
5102146214
Consumer vs. Employees
Khan Academy scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Khan Academy would recommend the brand to a friend. ENPS measures how likely Khan Academy employees would recommend working at Khan Academy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
