0
NPS
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Brand Page
KHS
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About KHS' Brand
Manufacturer of filling and packaging technology intended to offer sustainable packaging alternatives for beverage, food and non-food items. The company develops and manufactures a full range of filling and packaging machines and systems focusing on process, filler, and aseptic packaging technologies enabling clients with filtration systems, beverage blending units, flash pasteurizers, keg technology, and rinsing, filling, and closure systems.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
KHS NPS
KHS's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether KHS's customers would recommend using the product based on a scale of -100 to 100.
KHS Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
KHS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KHS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of KHS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KHS Product Quality
5/5
KHS has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KHS' overall Product Quality score rated by its users and customers.
KHS Product Information
KHS’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.khs.com
- Company Size
- 1,001-5,000 Employees
KHS Pricing
KHS ROI & Value For Money
5/5
KHS has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KHS' overall ROI score rated by its users and customers.
KHS Customer Satisfaction (CSAT)
KHS Customer Satisfaction (CSAT) Score
100 / 100
KHS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KHS Customer Service
5/5
KHS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KHS' overall Customer Service score rated by its users and customers.
About KHS's Customer Service
Address
, Dortmund, 44143
Website
www.khs.com
Consumer vs. Employees
KHS scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of KHS would recommend the brand to a friend. ENPS measures how likely KHS employees would recommend working at KHS to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
