29
NPS
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Brand Page
KI
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About KI's Brand
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
KI NPS
KI's Net Promoter Score (NPS) is a 29 with 43% Promoters, 43% Passives, and 14% Detractors. Net Promoter Score tracks whether KI's customers would recommend using the product based on a scale of -100 to 100.
KI Overall NPS
| 43% | Promoters |
|---|---|
| 43% | Passives |
| 14% | Detractors |
KI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2021 50 | Jan 2021 | 50 |
Aug 2021 0 | Aug 2021 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Nov 2023 17 | Nov 2023 | 17 |
May 2026 27 | May 2026 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KI Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of KI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KI Product Quality
3.9/5
KI has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock KI's overall Product Quality score rated by its users and customers.
KI Product Information
KI’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.ki.com
- Company Size
- 1,001-5,000 Employees
KI Pricing
KI ROI & Value For Money
3.7/5
KI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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KI Customer Satisfaction (CSAT)
KI Customer Satisfaction (CSAT) Score
75 / 100
KI has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KI Customer Service
3.5/5
KI has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KI's overall Customer Service score rated by its users and customers.
About KI's Customer Service
Website
http://www.ki.com
KI as an Employer
2.9/5
KI has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
KI scored a 29 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of KI would recommend the brand to a friend. ENPS measures how likely KI employees would recommend working at KI to a friend.
Net Promoter Score
29
NPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 25% | Promoters |
|---|---|
| 33% | Passive |
| 42% | Detractors |
