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Kibo Commerce
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Kibo Commerce
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About Kibo Commerce's Brand

At Kibo, we provide cloud commerce solutions inspired by your needs and designed to empower your teams.

Brand at a Glance

55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Kibo Commerce CMO

Kibo Commerce NPS

Kibo Commerce's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Kibo Commerce's customers would recommend using the product based on a scale of -100 to 100.

Kibo Commerce Overall NPS

-34
NPS
33%Promoters
0%Passives
67%Detractors
Kibo Commerce Overall NPS

Kibo Commerce NPS Trend

-100
-50
0
50
100
Apr 2021
-100
Apr 2021Apr 2021
Oct 2021
-33
Oct 2021Oct 2021

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Kibo Commerce Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of Kibo Commerce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

55
55%
45
45%
Kibo Commerce Customer Loyalty

Kibo Commerce Product Quality

1.5/5

Kibo Commerce has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Kibo Commerce's overall Product Quality score rated by its users and customers.

Kibo Commerce Product Information

Kibo Commerce’s product quality score is a 1.5 out of 5 as rated by its users and customers.

Website
http://www.kibocommerce.com/
Company Size
11-50 Employees

Industry

Tech
Enterprise
SaaS

Kibo Commerce Pricing

Kibo Commerce ROI & Value For Money

1.5/5

Kibo Commerce has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Kibo Commerce's overall ROI score rated by its users and customers.

Kibo Commerce Customer Service

1.5/5

Kibo Commerce has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Kibo Commerce's overall Customer Service score rated by its users and customers.

About Kibo Commerce's Customer Service

Address

Dallas, TX


Website

http://www.kibocommerce.com/


Phone Number

2B972-3-7694750

Kibo Commerce as an Employer

2.3/5

Kibo Commerce has a 2.3/5 stars for its overall company culture rated by their employees

  Kibo Commerce CEO
bottom
5%
CEO of Kibo Commerce

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Kibo Commerce scored a -34 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Kibo Commerce would recommend the brand to a friend. ENPS measures how likely Kibo Commerce employees would recommend working at Kibo Commerce to a friend.

Net Promoter Score

-34
NPS Score
33%Promoters
0%Passive
67%Detractors

Employee Net Promoter Score

-42
eNPS Score
29%Promoters
0%Passive
71%Detractors

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