100
NPS
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KICKER
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About KICKER's Brand
KICKER Performance Audio is cutting-edge – concert-like acoustics and gritty design in mobile stereo systems put us on the map.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
KICKER NPS
KICKER's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether KICKER's customers would recommend using the product based on a scale of -100 to 100.
KICKER Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
KICKER NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KICKER Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of KICKER users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KICKER Product Quality
4.2/5
KICKER has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock KICKER's overall Product Quality score rated by its users and customers.
KICKER Product Information
KICKER’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.kicker.com/
- Company Size
- 51-200 Employees
Industry
Tech
Media
Sports & Entertainment
KICKER Pricing
KICKER ROI & Value For Money
4.2/5
KICKER has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock KICKER's overall ROI score rated by its users and customers.
KICKER Customer Satisfaction (CSAT)
KICKER Customer Satisfaction (CSAT) Score
100 / 100
KICKER has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KICKER Customer Service
4.2/5
KICKER has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock KICKER's overall Customer Service score rated by its users and customers.
About KICKER's Customer Service
Address
Stillwater Designs, PO Box 459, Stillwater, OK
Website
http://www.kicker.com/
Phone Number
1(405) 624-8510
Consumer vs. Employees
KICKER scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of KICKER would recommend the brand to a friend. ENPS measures how likely KICKER employees would recommend working at KICKER to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
