-9
NPS
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Brand Page
Kickstarter
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About Kickstarter's Brand
Brand at a Glance
64%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
Kickstarter NPS
Kickstarter's Net Promoter Score (NPS) is a -9 with 30% Promoters, 31% Passives, and 39% Detractors. Net Promoter Score tracks whether Kickstarter's customers would recommend using the product based on a scale of -100 to 100.
Kickstarter Overall NPS
| 30% | Promoters |
|---|---|
| 31% | Passives |
| 39% | Detractors |
Kickstarter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -20 | Oct 2022 | -20 |
Nov 2022 -9 | Nov 2022 | -9 |
Dec 2022 -8 | Dec 2022 | -8 |
Jan 2023 -1 | Jan 2023 | -1 |
Mar 2023 -8 | Mar 2023 | -8 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -6 | Jun 2023 | -6 |
Jul 2023 -11 | Jul 2023 | -11 |
Sep 2023 -15 | Sep 2023 | -15 |
Dec 2023 -14 | Dec 2023 | -14 |
Oct 2024 -9 | Oct 2024 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kickstarter NPS by Gender
Kickstarter's NPS was rated 0 by Male customers on Comparably.
Male
0
Kickstarter's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Kickstarter's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kickstarter Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Kickstarter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kickstarter Customer Loyalty Score by Gender
Kickstarter's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Kickstarter Product Quality
3.7/5
Kickstarter has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Kickstarter Product Information
Kickstarter’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://kickstarter.com
- Company Size
- 51-200 Employees
Industry
Tech
Quick Insights into Kickstarter Product Quality
Kickstarter's Product Quality score was rated highest by Male customers.
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Ranked Kickstarter Product Quality the Highest
Kickstarter Product Quality Score by Gender
Kickstarter's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kickstarter.
Male
3.5/5
Female
N/A
Kickstarter Pricing
Kickstarter ROI & Value For Money
3.3/5
Kickstarter has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Kickstarter ROI
Kickstarter's ROI score was rated highest by Male customers.
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Ranked Kickstarter ROI the Highest
Kickstarter ROI Score by Gender
Kickstarter's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Kickstarter Customer Satisfaction (CSAT)
Kickstarter Customer Satisfaction (CSAT) Score
65 / 100
Kickstarter has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
36%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kickstarter Customer Satisfaction
Kickstarter's Customer Satisfaction score was rated highest by Male customers.
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Ranked Kickstarter Customer Satisfaction the Highest
Kickstarter Customer Satisfaction Score by Gender
Kickstarter's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kickstarter.
67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 16% |
Kickstarter Customer Service
3.7/5
Kickstarter has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Kickstarter's Customer Service
Address
58 Kent Street, New York City, NY 11222
Website
http://kickstarter.com
Phone Number
9174996551
Kickstarter's Social Links
Quick Insights into Kickstarter Customer Service
Kickstarter's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Kickstarter's Customer Service score.
Ranked Kickstarter Customer Service the Highest
Kickstarter Customer Service Score by Gender
Kickstarter's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kickstarter.
Male
3.6/5
Female
N/A
Kickstarter as an Employer
Consumer vs. Employees
Kickstarter scored a -9 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Kickstarter would recommend the brand to a friend. ENPS measures how likely Kickstarter employees would recommend working at Kickstarter to a friend.
Net Promoter Score
-9
NPS Score
| 30% | Promoters |
|---|---|
| 31% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
