79
NPS
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Brand Page
Kiddom
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About Kiddom's Brand
Platform powering the next generation of K-12 classrooms.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Kiddom NPS
Kiddom's Net Promoter Score (NPS) is a 79 with 86% Promoters, 7% Passives, and 7% Detractors. Net Promoter Score tracks whether Kiddom's customers would recommend using the product based on a scale of -100 to 100.
Kiddom Overall NPS
| 86% | Promoters |
|---|---|
| 7% | Passives |
| 7% | Detractors |
Kiddom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 78 | Aug 2020 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kiddom Product Quality
4.1/5
Kiddom has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Kiddom Product Information
Kiddom serves markets in the United States and Canada. Kiddom supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Kiddom’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.kiddom.co
- Company Size
- 11-50 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
Product Type
School Administration Software
School Management Software
Gradebook Software
Kiddom Pricing
Kiddom ROI & Value For Money
4.1/5
Kiddom has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Kiddom Pricing Plans
Kiddom has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Kiddom?
Small Businesses
Medium Businesses
Large Enterprises
Kiddom Customer Service
5/5
Kiddom has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Kiddom's Customer Service
Address
San Francisco, CA
Website
http://www.kiddom.co
Kiddom as an Employer
3.2/5
Kiddom has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Kiddom scored a 79 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Kiddom would recommend the brand to a friend. ENPS measures how likely Kiddom employees would recommend working at Kiddom to a friend.
Net Promoter Score
79
NPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
