42
NPS
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Brand Page
KidKraft
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About KidKraft's Brand
Live, Learn, Play!
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
KidKraft NPS
KidKraft's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether KidKraft's customers would recommend using the product based on a scale of -100 to 100.
KidKraft Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
KidKraft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2024 33 | Dec 2024 | 33 |
Jan 2026 43 | Jan 2026 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KidKraft Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of KidKraft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KidKraft Product Quality
3.6/5
KidKraft has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock KidKraft's overall Product Quality score rated by its users and customers.
KidKraft Product Information
KidKraft’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.kidkraft.com/
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
KidKraft Pricing
KidKraft ROI & Value For Money
3.5/5
KidKraft has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KidKraft's overall ROI score rated by its users and customers.
KidKraft Customer Satisfaction (CSAT)
KidKraft Customer Satisfaction (CSAT) Score
71 / 100
KidKraft has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KidKraft Customer Service
3.5/5
KidKraft has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About KidKraft's Customer Service
Address
4630 Olin Road, Dallas, TX 75244
Website
http://www.kidkraft.com/
Phone Number
19723850277
KidKraft as an Employer
3.1/5
KidKraft has a 3.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
KidKraft scored a 42 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of KidKraft would recommend the brand to a friend. ENPS measures how likely KidKraft employees would recommend working at KidKraft to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
