92
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kids Foot Locker
Marketing or Exec? Claim Your Free Account
About Kids Foot Locker's Brand
Kids Foot Locker is the place for little heroes to dream big and play big!
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Kids Foot Locker NPS
Kids Foot Locker's Net Promoter Score (NPS) is a 92 with 92% Promoters, 8% Passives, and 0% Detractors. Net Promoter Score tracks whether Kids Foot Locker's customers would recommend using the product based on a scale of -100 to 100.
Kids Foot Locker Overall NPS
| 92% | Promoters |
|---|---|
| 8% | Passives |
| 0% | Detractors |
Kids Foot Locker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Sep 2020 100 | Sep 2020 | 100 |
Oct 2020 66 | Oct 2020 | 66 |
Dec 2020 75 | Dec 2020 | 75 |
Jan 2021 80 | Jan 2021 | 80 |
Feb 2021 83 | Feb 2021 | 83 |
Jun 2021 87 | Jun 2021 | 87 |
Dec 2021 88 | Dec 2021 | 88 |
Feb 2022 90 | Feb 2022 | 90 |
Jun 2022 90 | Jun 2022 | 90 |
Jun 2023 91 | Jun 2023 | 91 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kids Foot Locker Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Kids Foot Locker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kids Foot Locker Product Quality
4.3/5
Kids Foot Locker has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kids Foot Locker's overall Product Quality score rated by its users and customers.
Kids Foot Locker Product Information
Kids Foot Locker’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Fashion and Beauty
Kids Foot Locker Pricing
Kids Foot Locker ROI & Value For Money
4.2/5
Kids Foot Locker has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kids Foot Locker's overall ROI score rated by its users and customers.
Kids Foot Locker Customer Satisfaction (CSAT)
Kids Foot Locker Customer Satisfaction (CSAT) Score
100 / 100
Kids Foot Locker has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kids Foot Locker Customer Service
4.2/5
Kids Foot Locker has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kids Foot Locker's overall Customer Service score rated by its users and customers.
About Kids Foot Locker's Customer Service
Address
6601 W Newberry Rd, Gainesville, FL 32605
Website
http://www.kidsfootlocker.com/
Phone Number
1(800)991-6684
Kids Foot Locker as an Employer
Consumer vs. Employees
Kids Foot Locker scored a 92 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Kids Foot Locker would recommend the brand to a friend. ENPS measures how likely Kids Foot Locker employees would recommend working at Kids Foot Locker to a friend.
Net Promoter Score
92
NPS Score
| 92% | Promoters |
|---|---|
| 8% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
