17
NPS
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Kids II
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About Kids II's Brand
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Kids II NPS
Kids II's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Kids II's customers would recommend using the product based on a scale of -100 to 100.
Kids II Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Kids II NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2023 66 | Sep 2023 | 66 |
Dec 2023 25 | Dec 2023 | 25 |
Apr 2024 0 | Apr 2024 | 0 |
Jan 2026 17 | Jan 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kids II Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Kids II users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kids II Product Quality
2.2/5
Kids II has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kids II's overall Product Quality score rated by its users and customers.
Kids II Product Information
Kids II’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.kidsii.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Goods
Consumer Goods
Kids II Pricing
Kids II ROI & Value For Money
2.2/5
Kids II has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kids II's overall ROI score rated by its users and customers.
Kids II Customer Satisfaction (CSAT)
Kids II Customer Satisfaction (CSAT) Score
50 / 100
Kids II has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kids II Customer Service
2.2/5
Kids II has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kids II's overall Customer Service score rated by its users and customers.
About Kids II's Customer Service
Website
http://www.kidsii.com
Kids II as an Employer
2.2/5
Kids II has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Kids II scored a 17 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Kids II would recommend the brand to a friend. ENPS measures how likely Kids II employees would recommend working at Kids II to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 17% | Promoters |
|---|---|
| 18% | Passive |
| 65% | Detractors |
